MHIT Repricing: Interim Relief Measures for Impacted Customers
Measures include staggered premium/contribution increases, options to reinstate lapsed policies/certificates, special provisions for senior customers, and dedicated support services.
Savings Booster Year End Campaign
Get an extra Guaranteed Cash Back of up to 12.5% in the first policy year when you sign up now. Terms and conditions apply.
Kempen ‘Cashback Syok’
Dapatkan pulangan tunai sehingga 2 bulan apabila anda mendaftar untuk mana-mana pelan terpilih kami! Sah sehingga 30 Dis 2024.
‘Cashback Power’ Campaign
From today until 30 Dec 2024, get a cashback up to 2 months when you sign up for any of the selected products!
Birthday Reward Campaign
exclusively for existing Zurich Life Insurance policyholders only. Get RM50 Touch 'n Go eWallet Credit with any sign up of Zurich policy during your birthday month.
Birthday Reward Campaign
exclusively for existing Zurich Takaful certificate holders only. Get RM50 Touch 'n Go eWallet Credit with any sign up of Zurich certificate during your birthday month.
Government Mortgage Reducing Term Takaful
From now until 31 December 2024, safeguard your home financing with LPPSA and receive a Xiaomi Smart Camera C300!
Terms and conditions apply.
Loyalty Reward Campaign
Special invitation to Zurich Life loyal customer: Get a mystery gift or cash reward up to RM1,000!
Terms and conditions apply.
New Roadside Assistance Number
Starting 1st June 2023.
24-Hour Hotline: 1-300-88-5566
WhatsApp: +603-7989 0345
Want to know the importance of towing your car to a panel workshop?
Zurich Cares
Conservation and reforestation efforts in Merisuli, Sabah.
Personal Accident (PA) 1-Hour Approval
Terms and conditions apply.
Book an appointment for online branch services
Experience our newly created appointment platform where you can connect with our branch staff digitally for your Insurance & Takaful needs.
Just got into a minor motor accident?
No worries, just WhatsApp us and your claim will be processed within 1 hour! Terms and conditions apply.
24/7 Self Serve Convenience
Access your policy/certificate details, claims status, adjusters contact details and many more by just contacting our Zurich Call Centre.
Voice of Our Customers
Your suggestions, feedback and even complaints will be looked into individually. Scan the QR code or press the button below to share your thoughts.
Would You Recommend Zurich?
Your opinion will help us better understand your needs.
What would you like to do today?
Get in Touch
Zurich Call Centre
Mondays - Fridays
8:30AM - 5:15PM
1-300-888-622 (within Malaysia)
+603-2109-7999 (outside Malaysia)
You may also drop us a line using this enquiry form
Zurich Roadside Assistance
(24-Hour Hotline)
+603-7989 0345
(for WhatsApp chat and local landline calls only)
*Applicable to Zurich General Insurance and Zurich General Takaful customers.
Zurich Courtesy Car Programme
Mondays – Fridays:
9:00AM - 6:00PM
Saturdays:
9:00AM - 1:00PM
(excluding Sundays and Public Holidays)
Important Notice
Johor Bahru Branch Relocation
Our Johor Bahru branch will be closed for one day on 17 Jan 2025, Friday to facilitate our relocation to new premises.
We are ready to serve you at new premises on Monday, 20 Jan 2025, located at:
Ground Floor Lot 1.01, MVS South Tower, Mid Valley Southkey,No.1, Persiaran Southkey 1, Southkey,
80150 Johor Bahru, Johor.
Tel: 07-335 0066
If you need any assistance, please contact our Call Centre at 1-300-888-622 (Mondays to Fridays; 8:30am - 5:15pm).
Customer Satisfaction Index Survey (CSS) 2024/25
Bank Negara Malaysia (BNM) in collaboration with MTA/LIAM/PIAM has appointed NielsenIQ Malaysia to conduct the Customer Satisfaction Survey (CSS) 2024/25 from November 2024 to March 2025. This survey aims to measure customer satisfaction with Insurance and Takaful services, identify areas for improvement, and ensure adherence to the Customer Service Charter (CSC). Participation is voluntary but valuable for enhancing service quality. Customers may be randomly contacted via phone for feedback. We thank you in advance for your participation.
Implementation of e-Invoicing
In line with the Government's plan, Zurich Malaysia will be implementing e-invoicing from 1 August 2024 and start issuing validated e-Invoices to customers for all transactions starting 1 July 2025 onwards.
Update to IHP Mobile App
We are thrilled to announce that our Third-Party Administrator (TPA) – Integrated Health Plans (IHP), has just introduced IHP Health Concierge, a brand new mobile app designed to elevate your overall experience with a host of improved features! The existing mobile app will cease to function effective 1st September 2024. Don't miss out on the latest features and improvements!
General Insurance & General Takaful
Integration of Segamat Branch customer service operations into Melaka branch
As part of our continuous efforts to improve business efficiency, please be informed that our Segamat branch customer service operations will be integrated into our Melaka branch.
With effect from 1 April 2024, counter services will be offered at our Melaka branch located at:
110, 111 and 112, Taman Melaka Raya, 75000 Melaka.
Tel : 06-2821220
Fax : 06-2818380
If you need any assistance, please contact our Melaka Branch our our Call Centre at 1-300-888-622 (Mondays to Fridays; 8:30am - 5:15pm)