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Get in Touch
Zurich Call Centre
Mondays - Fridays
8:30AM - 5:15PM
1-300-888-622 (within Malaysia)
+603-2109-7999 (outside Malaysia)
You may also drop us a line using this enquiry form
Zurich Roadside Assistance
(24-Hour Hotline)
+603-7989 0345
(for WhatsApp chat and local landline calls only)
*Applicable to Zurich General Insurance and Zurich General Takaful customers.
Zurich Courtesy Car Programme
Mondays – Fridays:
9:00AM - 6:00PM
Saturdays:
9:00AM - 1:00PM
(excluding Sundays and Public Holidays)
Important Notice
Customer Satisfaction Index Survey (CSS) 2024/25
Bank Negara Malaysia (BNM) in collaboration with MTA/LIAM/PIAM has appointed NielsenIQ Malaysia to conduct the Customer Satisfaction Survey (CSS) 2024/25 from November 2024 to March 2025. This survey aims to measure customer satisfaction with Insurance and Takaful services, identify areas for improvement, and ensure adherence to the Customer Service Charter (CSC). Participation is voluntary but valuable for enhancing service quality. Customers may be randomly contacted via phone for feedback. We thank you in advance for your participation.
Implementation of e-Invoicing
In line with the Government's plan, Zurich Malaysia will be implementing e-invoicing from 1 August 2024 and start issuing validated e-Invoices to customers for all transactions starting 1 July 2025 onwards.
Update to IHP Mobile App
We are thrilled to announce that our Third-Party Administrator (TPA) – Integrated Health Plans (IHP), has just introduced IHP Health Concierge, a brand new mobile app designed to elevate your overall experience with a host of improved features! The existing mobile app will cease to function effective 1st September 2024. Don't miss out on the latest features and improvements!
General Insurance & General Takaful
Integration of Segamat Branch customer service operations into Melaka branch
As part of our continuous efforts to improve business efficiency, please be informed that our Segamat branch customer service operations will be integrated into our Melaka branch.
With effect from 1 April 2024, counter services will be offered at our Melaka branch located at:
110, 111 and 112, Taman Melaka Raya, 75000 Melaka.
Tel : 06-2821220
Fax : 06-2818380
If you need any assistance, please contact our Melaka Branch our our Call Centre at 1-300-888-622 (Mondays to Fridays; 8:30am - 5:15pm)