Express Claim

Express Claim

1-Hour Express Approval

Digital technology has transformed much of the modern life. So much can be done online with just a few clicks, even motor insurance and motor takaful claims!

With Zurich’s 1-Hour Express Approval, you can now submit your motor accident claims up to RM3,000 through WhatsApp with just a few simple steps, whenever and wherever you are.

Here are the steps to kick start your hassle-free claim experience!

 

Step 1

WhatsApp icon

Scan the QR code

QR Code icon

or WhatsApp to
03-2109 6845

 

Step 2

sms chat

Send ‘Hi’ to initiate the chat via WhatsApp

Step 3

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Upload required document(s) and your claim will be approved within 1 hour*

*Operating hours from 8:30AM to 5:15PM only

Step 4

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Get your payment within 5 working days upon receipt of your acceptance of our offer

  1. If the claim amount is above RM3,000, what do I need to do?

    Express Claim is not allowed if the claim amount is above RM3,000, please send your vehicle to Zurich’s authorised panel workshop. Visit www.zurich.com.my/panelworkshops for the list of panel workshops.

  2. If my Private Car policy/certificate is not insured/covered on Agreed Value basis, can I submit Express Claim?

    No, please continue your claims process via Zurich’s authorised panel workshop.

  3. For Express Claim, do I need to go to a panel workshop after receiving the claim payment?

    No, you may choose to repair your vehicle at your preferred workshop.

  4. Do I need to lodge a police report?

    • If it is a self-accident (only involves your vehicle), police report is not required.
    • If the accident involves third party (damage to property or injury to any person), a police report is required.

  5. Upon Express Claim approval, I have identified additional parts to be repaired. What should I do?

    • The initial claim will be processed as part of the Express Claim.
    • The additional parts will be processed as a supplementary claim. Please contact the claims handler managing your Express Claim for further advice.
    • For supplementary claim, you need not go to a Zurich’s authorised panel workshop. Zurich will assign an adjuster to your preferred workshop if the need arises.
    • The name, contact number and email address of the claims handler is stated in the offer letter issued in the initial claim.

  6. Can the claim be paid to another person’s bank account?

    No, the payment is only to your bank account.

    If you do not have a bank account, you will need to send the vehicle to Zurich’s authorised panel workshop. Visit www.zurich.com.my/panelworkshops for list of panel workshops.

  7. Is there any Private Use Vehicle that is not eligible for Express Claim?

    • Express Claims is not applicable to Proton, Perodua, Mitsubishi and Honda vehicles age 0 to 5 years.
    • Express Claim is not applicable to Private Use Vehicle which is registered under company name.

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