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Discontinuation of Cash Payments for Life Insurance Premium and Family Takaful Contribution

At Zurich Malaysia, the safety and wellbeing of our employees, distributors/agents, customers and all those around us continue to be our top priority.

To minimise the risk of COVID-19 transmission from cash handling, all payment counters at Zurich branches nationwide will stop accepting CASH PAYMENTS for Life Insurance premiums and Family Takaful contributions effective 1 October 2020.

For alternative payment methods, please find the available options listed below:

Note: LI = Life Insurance, FT = Family Takaful, GI = General Insurance, GT = General Takaful

In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to you, our customers, to offer you a truly distinguished customer experience.

Find out more  about our Go Green initiative.

Additional e-Wallet payment channels are now available at all our Life and Family Takaful and General Insurance & General Takaful branches nationwide!

Enjoy exclusive promotions, cashback rewards and more when you use these apps to pay your insurance premium or make your takaful contribution!

E-WALLET DEFAULT WALLET UPGRADED WALLET BENEFITS
boost Basic Wallet

 

  • Wallet Size: RM200
  • Min. Top Up: RM10
  • Max. Top Up: Up to RM200 at any one time into wallet
  • Spend Limit: Up to RM1,000 monthly (monthly spend limit will be refreshed every 1st of the month)
 Premium Wallet

 

  • Wallet Size: Rm1,500
  • Min. Top Up: RM10
  • Max. Top Up: Up to RM1,500 into wallet
  • Spend Limit: Up to RM4,500 monthly (monthly spend limit will be refreshed every 1st of the month)

Note: To upgrade to Premium Wallet, go to the Profile page, click 'Upgrade to Premium Wallet' and provide your NRIC / Passport details.

 

  • Random Shake rewards
  • Promotions and marketing campaign with merchants
touch n go Default Wallet

 

  • Wallet Size: RM200
  • Daily Transaction Limit: RM1,000
 Register and Link Debit / Credit Card

 

  • Wallet Size: RM200
  • Daily Transaction Limit: RM1,000
Register with RFID Tag

 

  • Wallet Size: RM5,000
  • Daily Transaction Limit: RM1,000
  • Cashback
  • Promotions and marketing campaign with merchants
image_Pay My Premium_Grabpay
  • Wallet limit - RM500
  • Daily Transaction (Spend limit RM500

 

  • Proof of identity and verification is required before an upgrade.

    Wallet Limit – RM1,500

    Daily Transaction (Spend) limit – RM1,000

 

  • Pay for rides, In-store purchase and Grab Food
  • Earn GrabRewards Points

Remarks

* Users on Android mobile OS lower than Version 5.0 are restricted to a maximum daily transaction (Spend) of RM200 only.
E-WALLET E-WALLET INFORMATION
image_Pay My Premium_Alipay  

 

  • Alipay is the most widely used third-party online-wallet service provider in China with 450Mil active user.
  • Alipay is a must-have payment method for any business looking to reach a critical mass of Chinese shoppers both in China and abroad.
  • At this moment, we only support AliPay (China Wallet)
  • Wallet limit tie with individual account bank/card balance.
   image_Pay My Premium_WeChatPay

 

  • No.1 Instant Messenger App in China by Tencent Holdings.
  • At this moment we only support WeChat Pay Global (China Wallet).
  • Wallet limit tie with individual account bank/card balance.

Sign up / Log in to MyPolicy to make payment online from your Current Account / Savings Account via FPX or with your Debit / Credit card.

  1. Log-in to MyPolicy
  2. Click "MyPayment" tab.
  3. Click New Application / Renewal Policy Payment.
  4. Select the policy that you wish to pay and key in “Payment Amount”.
  5. Select your preferred payment method.
  6. Click "Confirm”.
  7. Complete the payment transaction.
  8. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
  9. Click "Submit" to complete the payment process.
  10. Download / print the Acknowledgement Slip.

*For more information on auto debit recurring payments, please refer to the Frequently Asked Questions (FAQs).

Sign up / Log in to MyAccount to make contribution online from your Current Account / Savings Account via FPX or with your Debit / Credit card.

  1. Log-in to MyAccount
  2. Select E-Payment
  3. Click "Pay My Contribution"
  4. At "Own Certificate(s) Payment List", click "PAY" for the selected certificate number
  5. Key in amount in "Payment Amount” & click "UPDATE"
  6. Click "CONFIRM" then select your preferred Payment Method.
  7. Complete the payment transaction.
  8. Click "Submit" to complete the payment process.
  9. Download / print the Acknowledgement Slip.

You can now do a one-time registration for automatic recurring billing. We will automatically deduct your premium from your current/savings account (CASA) or local bank credit card.

Here are the steps to sign up for DirectDebit :

Step 1: Click on DirectDebit above and fill in your details. Then, click Submit.

Step 2: Complete your Personal Details and Payment Details. Your current email address and handphone number are required for acknowledgement purposes.

Step 3: Click Proceed.

Step 4: Select your preferred payment method.

Step 5: Complete the transaction.

Step 6: Download the E-Receipt for future reference.

You may also register via MyPolicy

Direct Debit Service Terms and Conditions

E-WALLET NETS CARD INFORMATION BENEFITS
image_Pay My Premium_NETS

     

  • Consumer with NETS enable Card issued by DBS/POSB, OCBC and UOB may make payment at NETS acceptance points in Malaysia
  • Cashier to insert card and User to key in PIN to complete the transactions
  • No minimum or maximum amount on spending limit. However sufficient funds in the bank account that is linked to NETS card is required before a user can spend in overseas.
  • Singapore’s National Debit Scheme
  • Target Malaysian working in Singapore
  • SGD & MYR currencies are display on the receipt with FX Rates real time
  • Better FX rate compare to money changer

How can I check the payment status for my life insurance premiums / family takaful contributions?

Via Our Call Centre

Call us at 1-300-888-622

You may also drop us a line using this enquiry form.

Via Our Customer Portal

Alternatively, you may log-in to MyPolicy or MyAccount to check your payment status after 3 working days.

Will there be any receipt issued?

No receipt will be issued for payment method via the Internet Banking, Auto Debit Deduction and ATM Banking. You are advised to check your online transaction history or bank / credit card statement.

The official receipt for payments made via cheques will be sent to the last known address of the policy / certificate holder. If your address has changed, please notify us.

Note: Your Annual Premium Statement or Annual Contribution Statement can be downloaded from MyPolicy (for life Insurance customers) or MyAccount (for family takaful customers).