Claims Process

PA 1HR Approval


Only applicable to Personal Sentinel Version 3 (PSV3) & Personal Sentinel Version 3 Plus (PSV3+) customers.

Just scan the QR code below or WhatsApp us for a quick, smooth & hassle-free claims experience!

Applicable for claims of up to RM1,000 only.

Step 1

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Scan the QR code

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or WhatsApp to
03-2109 6845

 

Step 2

sms chat

Send ‘Hi’ to initiate the chat via WhatsApp

Step 3

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Upload required document(s) and your claim will be approved within 1 hour*

*Operating hours from 8:30AM to 4:30PM only

Step 4

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Get your payment within 5 working days upon receipt of your acceptance of our offer

Terms and conditions apply.
Personal Accident (PA) Express Claim is only applicable to Personal Sentinel Version 3 (PSV3) & Personal Sentinel Version 3 Plus (PSV3+) policies/certificates with a claim amount of up to RM1,000. For other policies/certificates, kindly proceed with your claim submission at myzurichlife.com.my
For a claim amount of more than RM1,000, kindly proceed with your claim submission at myzurichlife.com.my
This is only applicable for motor vehicle accidents.
- If it is a self-accident (only involving your vehicle), police report is not required.
- If the accident involves a third party (damage to property or injury to another person), a police report is required.
You can proceed to submit them at myzurichlife.com.my Please include the claim reference number you received via WhatsApp.
For claims below RM500, a medical report is not required. A note from your doctor on the diagnosis, treatment or cause of injury is sufficient.

However, a medical report must be submitted for claims above RM500