Help Us to Serve You Better
At Zurich, we are committed to put our customers at the heart of everything we do. We strive to provide only the best so that you have a wonderful experience with our brand.
From now until 31 December 2024, stand a chance to win cash vouchers when you participate in our Transactional Net Promoter Score (TNPS) survey. The survey will be sent to selected customers via SMS or email only.
With the survey, you can let us know how likely you would recommend us to your friends and family via a rating system from 0 to 10.
How likely would you recommend Zurich to your friends and family?
![image_tnps_scale](/-/media/project/zwp/malaysia/images/services/campaigns/image_tnps_scale.png?la=en&mw=0&hash=2B28A1F18B65ED95011CF2831551760A)
How is TNPS calculated?
-
Terms and Conditions
For the purpose of the TNPS Response Contest (“Contest”), Zurich General Insurance Malaysia Berhad, Zurich General Takaful Malaysia Berhad, Zurich Life Insurance Malaysia Berhad and Zurich Takaful Malaysia Berhad, will also be referred to as "Zurich Malaysia". The Contest is organised by Zurich Malaysia (“Organiser”) and will run from 14 October 2019, 00:01 AM until 31 December 2024, 11:59 PM on a monthly basis (“Contest Period”).
To be eligible to win, participants are required to reply to the TNPS survey sent through SMS or email during Contest Period.
HOW TO PARTICIPATE
Step 1: TNPS Survey SMS or email received
Step 2: Reply to TNPS Survey SMS or email
HOW TO WIN
TWO winners will be chosen from the entire pool of respondents through system balloting (from 14th October 2019 until 31st March 2023)
SIX winners will be chosen from the entire pool of respondents through system balloting (from 1st April 2023 until 31st October 2023)TEN winners will be chosen from the entire pool of respondents through system balloting (effective from 1st November 2023 until 31st January 2024)
SIX winners will be chosen from the entire pool of respondents through system balloting (effective from 1st February 2024)
PRIZE
Winners will be awarded with Cash Voucher worth of RM50.00 (from 14th October 2019 until 31st October 2023).
Winners will be awarded with Cash Voucher worth of RM100.00 (effective 1st November 2023).
TERMS AND CONDITIONS
- No organization or institution is eligible/allowed to participate in the contest.
- Winners are determined by the Contest Officials based on the system balloting outcome.
- The Organiser at its sole discretion has the rights to remove any entries which do not comply with the terms above.
- Each TNPS survey invitation will entitle you for ONE entry.
- The Organiser is entitled to replace the prizes with other prizes/cash of similar value at any time without any prior notice.
WINNER ANNOUNCEMENT
- Winners will be announced on zurich.my/TNPS19 webpage after the completion of each Contest Period. Winners will also be notified via call to the registered mobile number after the completion of the Contest Period. Winners are required to provide any additional information as per requested by the Organiser. If the Winner fails to provide correct information, his/her entry will be disqualified.
- “Personal Details” needed from the Winner are:
- FULL NAME (as per I/C)
- IDENTITY CARD NUMBER or PASSPORT NUMBER
- RESIDENTIAL ADDRESS
- Winners will be announced on the 20th of every month. The Organiser reserves the right to extend the timelines stated under this clause owning to reasons beyond the control of the Organiser.
- Winners’ confirmation to receive the prize will be at the discretion of the Contest Officials provided the entry meets the qualification criteria.
- Winners who found their names on the “Winner Announcement” section of this page but did not receive or missed notification via call to their registered mobile number may contact 1-300-888-622 to verify their personal details to claim the prize.
- Winners who are not able to be contacted, or failed to contact Zurich within one (1) month from announcement on this page, will result in forfeiture of the prizes and the Winners shall have no claim whatsoever against the Organiser, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of the Organiser, in the event of forfeiture thereof.
- The Organiser reserves the right to disqualify, at its sole and absolute discretion, any participant and/or revoke or forfeit any Prizes at any stage of the Contest if:
- The participant is not an Eligible Participant;
- The eligibility to win the Contest is on the condition that participants fully comply with the Terms and Conditions stipulated herein;
- Entries which are incomplete and/or failure to fulfill all or any of the Terms and Conditions stipulated herein will automatically be disqualified from the Contest without prior notice;
- Breach of any of the Terms and Conditions or other rules and regulations of the Contest or violates any applicable laws or regulations.
- The Organiser has, at its sole discretion to disqualify an entry, if for any reason whatsoever have reason to believe that the participant has attempted to undermine the operation of the Contest in any way whatsoever, including but not limited to fraud, cheating or deception.
- The Organiser’s decision on matters relating to the Contest (including, but not limited to the selection of the Winners) shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the participants in respect of any decision of the Organiser shall be entertained.
- Prizes must be collected in accordance with the mode to be specified by the Organiser, at its sole and absolute discretion, upon notification of any winnings and within a stipulated time period (2 months). Failure to adhere to the mode of collection and within the stipulated time period will result in forfeiture of the prizes and the Winners shall have no claim whatsoever against the Organiser, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of the Organiser, in the event of forfeiture thereof.
- The Prizes cannot be exchanged or sold for cash and are non-transferable to any other person.
- The Organiser shall not be liable for any disruption to the Contest, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of disruption to the Contest, reasonable efforts shall be used to remedy the disruption and resume the Contest on a fair and equitable basis to the participants.
- The Organiser, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of the Organiser, shall not be liable for any loss or damage whatsoever suffered (including but not limited to loss of opportunities and any indirect or consequential losses) or personal injury suffered or sustained in connection with or arising from either participation in this Contest or with any of the Prizes offered or forfeited.
- The Terms and Conditions of the Contest shall be construed, governed and interpreted in accordance with the laws of Malaysia.
- All rights and privileges herein granted to the Organiser are irrevocable and not subjected to rescission, restraint or injunction under any and all circumstances. Under no circumstances shall the participants have the right to injunctive relief or to restrain or otherwise interfere with the organisation of the Contest, the production, distribution, exhibition and/or exploitation of the Contest and/or any product based on and/or derived from the Contest.
- By participating in this Contest, the participant hereby agreed that the Organiser may collect, obtain, store and process your personal data in accordance with current Malaysia Personal Data Protection Act 2010 and will not be disclosed to a third party without the participant’s prior consent.
- All personal data collected will only be used for the purposes of managing and operating the Contest and not for any other purposes. The information provided will be used in conjunction with the following Privacy Policy / PDP Notice found at www.zurich.com.my/PDPA.
- The Organiser reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions without any prior notice.
- These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials advertising the Contest.
- The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only.
- By virtue of an entry to the Contest, the participants signify their absolute and unconditional acceptance and agreement to all the Terms and Conditions stipulated herein.
- The Organiser reserves the right to cancel, terminate or suspend the Contest without any prior notice. For the avoidance of doubt, any cancellations, terminations or suspensions by the Organiser shall not entitle the participants to any claim or compensation against the Organiser, its agents and employees for any and all losses or damages suffered or incurred by the participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.
- The Organiser shall not be liable for any disruption to the Contest, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of disruption to the Contest, reasonable efforts shall be used to remedy the disruption and resume the Contest on a fair and equitable basis to the participants.
-
Winner Announcement
Month Name Policy / Certificate Number Announcement Date JANUARY
SAWARN SINGH A/L MEHAR SINGH 6150xxxx58 21 FEBRUARY 2024
ROSLE BIN AHMAD M054xxxx36 AISHAH BINTI CHE MAN A210xxxx11 LEW FOOK YEE M044xxxx44 ADAM BIN CHIK M066xxxx09 AZIZUL SABRI BIN ABDULLAH 22235xxxxx74-00 MOHD YUSOFF BIN AHMAD 50230xxxxx57-00 NUR SABRINA BINTI MOHD NURUL BADRI 11235xxxxx67-00 MOHD SHAMSUL 22230xxxxx75-00 MUHAMMAD KHAIRUL HAFIZ BIN CHE AZIZ
50235xxxxx16-00 FEBRUARY JAENRY SINTEH P050xxxx29 12 MARCH 2024 PREMILA A/P GANESON 6170xxxx18 NOORMASLINA BINTI MANSOR A220xxxx49 NOR HAIDAS BINTI IBRAHIM @ OMAR 79236xxxxx24-00 LEE SHIAW JIEN 88230xxxxx27-00 FAIZAL BIN SULAIMAN 83235xxxxx22-00 MARCH TAN TAI HUAY M943XXXX96 16 APRIL 2024 MASTURA BINTI ABDUL A240XXXX96 RAFIDAH BINTI HAMDAN P040XXXX54 NOR AMY SHAMIRA BINTI ADNAN 362350XXXX00-00 ZAIRUL 992450XXXX02-00 MOHD TAMRIN 222250XXXX05-00 APRIL ZUBAIR A220XXXX83 20 MAY 2024 LEE MING HUEY M010XXXX41 PUNITHA A/P ARUNACHALM 7230XXXX61 ABD RASHID BIN MOHAMAD HANAFIAH 482400XXXX47-00 MAHANUM BINTI GHAZALI 362450XXXX47-00 NATRAH BINTI AHMAD FUAD 882350XXXX47-00 MAY OOI SIEW KHIM M986XXXX52 26 JUNE 2024 LIM KEONG PING M943XXXX03 WONG SU FAN 7210XXXX39 NURUL SYAKIRAH BINTI ROSLEN 832350XXXX55-00 WAN ISMAIL BIN WAN DRAHMAN 612450XXXX72-00 NUR ADIBAH BINTI KAMAL 612350XXXX91-00 Month Name Policy / Certificate Number Announcement Date JANUARY 2023
NIRMALA DAVI A/P RAJAMANICKAM 7220xxxx29 8 FEBRUARY 2023
MOHAMAD YUSRI BIN HUSSAIN 2221xxxxx812-01 FEBRUARY 2023
ERNE LIDYANA BTE MOHAMED SHAARI M032xxxx95 9 MARCH 2023
MUHAMMAD NIZAM BIN RUBANI 6023xxxxx313-00 MARCH 2023
JUNIDAH BINTI RAIB Z120xxxx86 13 APRIL 2023
ONG ENG HO DALVIN 2223xxxxx910-00 APRIL 2023
MOHD YUSRI SHAFIQ BIN YUSUFF 2222xxxxx1550-0 17 MAY 2023
ZANARIAH BINTI YAZID Txxx633 WU SING LOONG Pxxx25 MAIZURA BINTI MA'MOR A230xxxx33 YII JIK KING S092xxxx16 MUHAMAD AQIL BIN KAMARUDIN A220xxxx17 MAY 2023
MURUGAN A/L CHENDRA 6180xxxx02 14 JUNE 2023
FAUZIAH BINTI MAT ARIS T111xxxx51 ANNIS FARRHANA BINTI RUSMI A210xxxx96 ROSNANI BINTI AWANG WGxxx66 LOOK KAR LI 6823xxxx2097-00 MAZNAH BINTI MAZLAN KExxx03 JUNE 2023
ABDULLAH AIMANRUSYDI BIN ABDULLAH Z194xxxx59 14 JULY 2023
MUHAMMAD NAZIR BIN HUSAIN M140xxxx38 NEELAVATHI A/P VIJAYAKUMARAN M130xxxx18 FATINABILA BINTI HURAIRI WYxxx69 MOHAMAD SHUKRI 6023xxxxx073-00 MUHAMMAD SIDDIQUE 2222xxxxx822-00 JULY 2023
SITI HAJAR ZAINUDDIN Z184xxxx73 24 AUG 2023
MOHD SYAFIQ BIN MOHD RASHID Z195xxxx77 LIM CHIN CHIN
M954xxxx22 DIFFAN SINA T569xxx-xxxxx26 AMIN ZARIN BIN AZNI RAES 8522xxxxx665-00 SITI ZULAIKA BINTI AHMAD MAHMOOD 6221xxxxx734-02 AUGUST 2023
ZUBAIDAH BINTI ZAHIRUDIN Z120xxxx94 15 SEPT 2023
NURUL ALIA BINTI AZRI Z205xxxx72 ZALINA BINTI IBRAHIM
6150xxxx77 MOHD SHAZRILL BIN MOHD ROSLI 2620xxxxx655-03 NUR EIZWANI BIN ABDULLAH 3623xxxxx693-00 MOHD IYLIA SHAHID BIN SAID 3622xxxxx201-00 SEPTEMBER 2023
A.RAJESWARY A/P AVEDIAN 6150xxxx61 16 OCT 2023
SUBITHRA A/P BALASUNDRAM 7230xxxx82 TEE SOCK CHIAN 6190xxxx25 AD KHAIRUL BIN MANSOR 6823xxxxx524-00 ANDREW ADOO ANAK WELSON BLUE 2223xxxxx669-00 ANDREW MORTI ANAK MIGEN 6223xxxxx025-00 OCTOBER 2023
LIE CYNTHIA VANSITTART M140xxxx99 14 NOV 2023
KONG HEY WAH A000xxxx11 HALIMAH BINTI ABD MANAP M066xxxx81 TAN AH CHOON 2223xxxxx584-00 BAHAROM BIN MAT DOM 5423xxxxx738-00 LEOW WAI KEONG 8823xxxxx126-00 NOVEMBER 2023
CHO A/L RAMASAMY 7230xxxx35 20 DEC 2023
MUNIANDY A/L ARUMUGAM M130xxxx33 DAHRMARAJA A/L KRISHNAKUTTY 6150xxxx55 NOR SOUFIAH BINTI MOHD KHAIRUDDIN A230xxxx98 MOHD AZMI BIN AHMAD Z173xxxx99 MUHAMMAD ZIKRI BIN ZULKEFLEY 6823xxxxx037-00 SUSIE CHONG 6422xxxxx017-00 KOH CHUN KIAT 5323xxxxx475-00 WEI PENG CHOON 3823xxxxx181-00 CHANG KOK SIN 4623xxxxx543-00 DECEMBER 2023 DAIVANY A/P G IYAPPAN 6170xxxx17 22 JAN 2024 SUNMUKAM @ SHANMUGAM A/L RACKIAH M055xxxx07 SUNTHARA SEGAR A/L NATHAN M130xxxx03 CHEANG HAI WAH M933xxxx07 SYAZWIN JANNAH BINTI SHAIFUL BAHARI A230xxxx19 NAWAWI BIN MD.ZAIN 3623xxxxx561-00 AIMEI NADHIA BINTI HASHIM 2223xxxxx570-00 CORNELIUS @ RONY PATRICK 6822xxxxx288-01 LANIE EDWARD INYOK 6219xxxxx710-04 SARAH SYAZWANI BINTI ABD AZIS 4623xxxxx106-00 Month Name Policy / Certificate Number Announcement Date JANUARY 2022
JASBIR SINGH A/L RATAN SINGH 6180xxxx96 24 MARCH 2022
SITI JALILAH BINTI SHEIKH RAMLI 2221xxxxx560-00 FEBRUARY 2022
VEANU A/L MANNI M066xxxx07 24 MARCH 2022
NURADLINA ATHIRAH BINTI MOHAMMAD 8121xxxxx719-00 MARCH 2022
MASTIKA BINTI ARIBI 7210xxxx67 12 APRIL 2022
MR. IQBAL 2221xxxxx417-01 APRIL 2022
CECILIA CHAI M043xxxx69 11 MAY 2022
LIM CHEE KEONG 8321xxxxx515-00 MAY 2022
LIPAH @ ZULIPAH BINTI NGAH Z162xxxx51 8 JUNE 2022
NUR HAFIZA BINTI HASHIM MERANA 9521xxxxx672-00 JUNE 2022
KASHWIN A/L K.VASUDEVAN 6190xxxx57 5 JULY 2022
MR ALIF 8821xxxxx597-00 JULY 2022
MUHAMMAD 'ARIF BIN AZIZ Z194xxxx62 2 AUGUST 2022
DHARVIN A/L VIGNESVARAN 3622xxxxx583-00 AUGUST 2022
JAMAL BIN BAKI Z173xxxx42 5 SEPTEMBER 2022
AHMAD SAFUAN BIN ZANUDIN 6021xxxxx649-00 SEPTEMBER 2022
PREMNATH A/L MUNIANDY M119xxxx88 11 OCTOBER 2022
SHAZRUL HASRY BIN SHAMSUDIN 9522xxxxx844-00 OCTOBER 2022
KANAGARAJAH A/L KARUNAKARAN 7220xxxx27 2 NOVEMBER 2022
AMIRA BINTI SURMI 8822xxxxx741-00 NOVEMBER 2022
YEOH SIAN HOONG @TAN SIAN HOONG 6150xxxx53 14 DECEMBER 2022
OSMANE BECK BIN HUSZAINI 2222xxxxx472-00 DECEMBER 2022
GUNASEGARAN A/L SANGANI T080xxxx02 4 JANUARY 2023
KHAIRULL ZULKARRAMI BIN MD ARSHAD 2222xxxxx165-00 Month Name Policy / Certificate Number Announcement Date JANUARY 2021
NURSYUHAIDA BINTI MUHAMAD A210xxxx81 15 FEBRUARY 2021
MOHD ASMADY BIN MOHD ALI 6018xxxxx758-01 FEBRUARY 2021
NURFADHLINA BINTI ABDUL HALIM A200xxxx06 20 MARCH 2021
MOHD KHAIRULNIZAM BIN ABDUL KADIR 6020xxxxx769-00 MARCH 2021
KHAIRUL ANUAR BIN ABD AZIZ Z141xxxx59 21 APRIL 2021
SITI NURHIDAYAH BINTI GHAZALI 8020xxxxx169-00 APRIL 2021
CHAN PUI FONG
S991xxxx31 24 MAY 2021
NOR HASMIAH BINTI ISAK 2220xxxxx514-00 MAY 2021
LIM LEONG TEOW
MQ210001xxxx87 20 JUNE 2021
ALI BIN IDRIS Z151xxxx11 JUNE 2021
LOW TEIK PENG
0262xxxx73-001 20 JULY 2021
CHEW KIA BOON S072xxxx93 JULY 2021
NOR AFHIRAH BINTI ABDULLAH
0262xxxx21-001 20 AUGUST 2021
CHE ROKIAH BINTI MD ISA Z110xxxx16 AUGUST 2021
CHAI BAO SHYA
642000xxxx95-00 20 SEPTEMBER 2021
MOHAMAD SHAFIQ IKHWAN BIN MOHAMAD OMAR A210xxxx21 SEPTEMBER 2021
AHMAD ZAMZAMIN BIN MOHAMED MOHIDIN
581800xxxx60-03 3 NOVEMBER 2021
V MARIMUTHU A/L VEERAN M954xxxx51 OCTOBER 2021
HADI
632100xxxx56-00
8 NOVEMBER 2021
LIM HAI YIEN
7210xxxx43
NOVEMBER 2021
SHARIFFUDDIN BIN KHALIL
222150xxxx00-00
13 DECEMBER 2021
LIM BEE SUN
M882xxxx54
DECEMBER 2021
TIRANI 272000xxxx45-01
7 JANUARY 2022
TSEN VUI CHUNG
S011xxxx03
Month Name Policy / Certificate Number Announcement Date JANUARY 2020
ANAS MUHAIMIN BIN MOHD ARIFF Z195xxxx61 31 March 2020
NORASHIKIN BINTI ISMAIL 5619xxxxx984-00 FEBRUARY 2020
RIDZUAN BIN AHMAD Z173xxxx69 3 April 2020
NOR MYSARA BINTI NOR AZHAR
2216xxxxx165-02 MARCH 2020
KHAIRUL NIZAM BIN YAKOB Z205xxxx52 16 April 2020
FARIZAN BINTI KAMALUDDIN 2219xxxxx325-00 APRIL 2020
KIRTHANA A/P RAMACHANDRAN 6200xxxx91 18 May 2020
TAN TOK LIM 8814xxxxx150-05 MAY 2020
CHENG SIEW YUN 6200xxxx23 15 July 2020
ELLISHA AZWA BINTI MOHAMMAD IZHAM 8319xxxxx460-00 JUNE 2020
HAMIZAN BIN EFFENDY Z205xxxx81 12 October 2020
JESSICA LING MING AI 8815xxxxx670-04 JULY 2020
AZRUL HISYAM BIN PANDAK ABDUL AZIZ Z205xxxx29 15 October 2020
MOHD DAUD BIN WAGIMAN 2720xxxxx528-00 AUGUST 2020
NOOR HASLINA BINTI HAMZAH Z205xxxx29 15 October 2020
LAI BARRY DAVIDSON 5019xxxxx557-00 SEPTEMBER 2020
NUR'ATA'AIN SAFINAZ BINTI BAKI Z205xxxx66 27 October 2020
AZRI BIN WALIAM 7020xxxxx146-00 OCTOBER 2020
WONG TATT SENG M912xxxx17 15 December 2020
ABDUL HALIM BIN ISMAIL
4619xxxxx039-01 NOVEMBER 2020
LEE YUET SIM M944xxxx01 15 December 2020
CHING BAK HENG 2216xxxxx913-04 DECEMBER 2020
MOHD FADZLE BIN SALIM Z130xxxx81 2 February 2021
MUHAMMAD FARIS BIN MD DAN 2219xxxxx065-01 Month Name Policy / Certificate Number Announcement Date OCTOBER 2019
LAU AH MOI
M098xxxx01
11 November 2019
MOHD AFUAN BIN RUSLAN 2219xxxxx193-00 NOVEMBER 2019
KUMARAN A/L THANKAMANY 6160xxxx33 6 December 2019
CHEN VEI ZHI 8810xxxxx873-08 DECEMBER 2019
YII CHOON PING
S001xxxx21
22 January 2020
MALAR KANNAN A/L GANASEGARAN 7919xxxxx353-00
For more information, please contact our Zurich Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my.