Medical Assistance

Change of Medical Claims Third Party Administrator

Thank you for choosing Zurich Malaysia as your preferred insurance provider and takaful operator.

We’re here to support your journey to reach your full potential and enhance your Malaysian lifestyle. Your health and wellbeing are at the heart of everything we do.

To serve you better, we’ve appointed MiCare (Malaysia) Sdn Bhd (MiCare) as our new third-party administrator for medical claims starting 15 April 2025 for Zurich Life Insurance and Zurich Takaful. Until 14 April 2025, IHP (Malaysia) Sdn Bhd will continue to assist you with hospitalisation services.

For Zurich General Insurance and Zurich General Takaful, MiCare (Malaysia) Sdn Bhd (MiCare) will continue to serve you.

image_MiCare logo

We’ve included a set of frequently asked questions (FAQs) below to help you better understand this enhanced initiative.

Note: If you are our General Insurance/General Takaful group policyholder/certificate holder, these changes will only take effect upon your next renewal.

For any enquiries, you may reach MiCare Contact Centre at callcenter@micaresvc.com or 1-800-88-2318.

Alternatively, you can connect with your Wealth Planner or servicing agent for more details or contact Zurich’s Call Centre at 1-300-888-622 (within Malaysia) or +603-2109-7999 (outside Malaysia), Monday to Friday 830am – 515pm Excluding Public holidays.

 

Zurich MyMed

We are thrilled to announce the launch of our new Mobile App, Zurich MyMed, by our new Third-Party Administrator (TPA). Designed specifically for our valued customers in Malaysia, ZurichMyMed is here to enhance your insurance and takaful experience.

Starting 3 December 2024, Zurich General Insurance and Zurich General Takaful can conveniently access and manage their accounts through the app.

For Zurich Life Insurance and Zurich Takaful customers, we are excited announce that you will be able to start logging into the app from 15 April 2025. With Zurich MyMed, managing your insurance and takaful has never been easier! You can continue using the IHP Health Concierge app until 14 April 2025.

For detailed instructions on how to navigate the new app, please refer to the user guide.

Click or scan the QR code below to download Zurich MyMed App from Google Play

ZurichApp Android

Click or scan the QR code below to download Zurich MyMed App from Apple Store

Note: If you are our General Insurance / General Takaful group policyholder/certificate holder, these changes will only take effect upon your next renewal.

For any enquiries, you may reach the MiCare Contact Centre at callcenter@micaresvc.com or 1-800-88-2318. For Zurich Life and Zurich Takaful, you can continue to seek hospitalisation assistance by calling the existing hotline at 1800 82 6100 (IHP) until 14 April 2025.

Claims Process

Panel Hospitals

Alternatively, you can connect with your Wealth Planner or servicing agent for more details or contact Zurich’s Call Centre at 1-300-888-622 (within Malaysia) or +603-2109- 7999 (outside Malaysia), Monday to Friday 830am – 515pm Excluding Public holidays.