Image_Medical Assistant

Medical Assistance

Change of Medical Claims Third Party Administrator

Thank you for choosing Zurich Malaysia as your preferred insurance provider and takaful operator.

We’re here to support your journey to reach your full potential and enhance your Malaysian lifestyle. Your health and wellbeing are at the heart of everything we do.

To serve you better, we’ve appointed MiCare (Malaysia) Sdn Bhd (MiCare) as our new third-party administrator for medical claims starting 3 December 2024 for Zurich General Insurance and Zurich General Takaful.

For Zurich Life Insurance and Zurich Takaful, Integrated Health Plans (Malaysia) Sdn Bhd (IHP Malaysia) will continue to serve you.

We’ve included a letter and a set of frequently asked questions (FAQs) below to help you better understand this enhanced initiative.

Note: If you are our General Insurance / General Takaful’s group policyholder / group certificate holder, these changes will only take effect upon your next renewal.

For any enquiries, you may reach MiCare Contact Center at callcenter@micaresvc.com or 1-800-88-2318.

Alternatively, you can connect with your Wealth Planner or servicing agent for more details or contact Zurich’s Call Centre at 1-300-888-622 (within Malaysia) or +603-2109-7999 (outside Malaysia).

IHP concierge

We are thrilled to announce that our Third- Party Administrator (TPA) – Integrated Health Plans (IHP), has just introduced IHP Health Concierge, a brand- new mobile app designed to elevate your overall experience with a host of improved features!

The existing mobile app will cease to function effective 1st September 2024.

For detailed instructions on how to navigate the new app, please refer to the user guide.

Click or scan the QR code below to download IHP Health Concierge App from Google Play

IHP concierge Android

Click or scan the QR code below to download IHP Health Concierge App from Apple Store

IHP concierge IOS

For any enquiries, you may reach IHP Malaysia contact representative at zurichmedical@ihpmy.com or IHP’s customer centre at 1-800-82-6100.

Claims Process

Panel Hospitals

Alternatively, you can connect with your Wealth Planner or servicing agent for more details or reach Zurich’s Call Centre at 1-300-888-622 (within Malaysia) or +603-2109-7999 (outside Malaysia).