photo

Here To Serve You Wherever You Are

Transact from the comfort of your home with MyPolicy & MyAccount

At Zurich, we are committed not only to serve you but to serve you well.

During these unprecedented times, we understand how important it is to stay safe for the sake of our loved ones. That is why, we are continuously improving our services so that you can connect and transact with us, anytime and anywhere.

With MyPolicy and MyAccount, you can now manage your policies/certificates, pay your premiums/contributions, update your contact details and more - all from the comfort of your own home. Start your digital and contactless journey today.

Important Notices:

  1. We will cease the printing and physical mailing of statements, notices, policies, and certificates in stages with effect from 1 July 2020. You can access these documents by logging in to MyPolicy or MyAccount.
  2. Update your bank account details through MyPolicy / MyAccount for the convenience of future payouts. Gone are the days where you have to fill up a form!
Download

Download policy / certificate documents instantly
 
 

Secure

Perform fast and direct payments online

 

 

Fast

Receive swift claims and benefit payout

 

 

One click

Manage your policies/certificates easily anytime, anywhere
 

In our effort to go green and reduce our carbon footprint, all of our Life Insurance and Family Takaful notices are now made available online.

To download these notices, log on to

MyPolicy (For Zurich Life Insurance customers)

MyAccount (For Zurich Takaful customers)

Have questions? Check out the guide and Frequently Asked Questions (FAQs) below:

MyPolicy (Life Insurance customers)

  1. Log in to MyPolicy
  2. Go to ‘MyDocument’ and select ‘e-Notices’.
  3. Choose the ‘Statement Year’.
  4. Click the PDF file to view or download the notice.

MyPolicy (Life Insurance customers)

  1. Log in to MyPolicy
  2. Go to ‘MyDocument’ and select ‘e-Notices’.
  3. Choose the ‘Statement Year’.
  4. Click the PDF file to view or download the notice.

MyAccount (Family Takaful customers)

  1. Log in to MyAccount
  2. Go to ‘E-Statement’ and select ‘e-Notices’. 
  3. Choose the ‘Statement Year’.
  4. Click the icon under ‘Action’ to view or download the notice.

MyAccount (Family Takaful customers)

  1. Log in to MyAccount
  2. Go to ‘E-Statement’ and select ‘e-Notices’. 
  3. Choose the ‘Statement Year’.
  4. Click the icon under ‘Action’ to view or download the notice.

Have questions about the functions of e-Notices? Check out the Frequently Asked Questions (FAQs) below:

In our effort to go green and reduce our carbon footprint, your statements are now made available online:

To download your e-Statements, log on to

MyPolicy (For Zurich Life Insurance customers)

MyPolicy (For Zurich Life Insurance customers)

MyAccount (For Zurich Takaful customers)

MyAccount (For Zurich Takaful customers)

In our effort to go green and reduce our carbon footprint, your statements are now made available online:  

To download your e-Statements, log on to

Frequently Asked Questions (FAQs)

What is e-Statement?

E-Statement is an electronic version of your paper statements, which were previously sent to you via mail. Your e-statements are now available for download via our customer portals – MyPolicy (for Life Insurance customers) / MyAccount (for Family Takaful customers).

What are the benefits of e-Statement?

You can access your statements anytime, anywhere. Plus, they are environmentally friendly.

What type of e-Statements are made available in MyPolicy / MyAccount?

  • Statement of Premium/Contribution Received (for Income Tax purpose)
  • Investment-Linked Statement
  • Reversionary Bonus /Cash Dividend Statement*

*Applicable for Life insurance policies.

For the Statement of Premium Received, you can choose to download the e-statement with multiple policies reflected in one statement or for each policy separately.

How do I know if my e-Statements are available for download in MyPolicy / MyAccount?

An SMS notification will be sent to the mobile number that you have registered with us when the e-statements are made available in the customer portals. We would like to encourage you to update your contact details with us so that you will receive all communication promptly.

How many years of my e-Statements are available for download from MyPolicy / MyAccount?

You can access your e-Statements for up to the last 5 years.

I would prefer to have a hardcopy of my statements. How can I request for them?

You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my

Will I continue to receive my annual statements via mail?

In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to our customers. You will no longer receive your annual statements via mail effective 1st January 2019 (for statement year 2018 onwards).

How do I download my e-Statements?

MyPolicy (Life Insurance customers)

i. Log on to MyPolicy
ii. Select 'My Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement

MyAccount (Family Takaful customers)

i. Log on to MyAccount
ii. Select 'E Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement

Frequently Asked Questions (FAQs)

What is e-Statement?

E-Statement is an electronic version of your paper statements, which were previously sent to you via mail. Your e-statements are now available for download via our customer portals – MyPolicy (for Life Insurance customers) / MyAccount (for Family Takaful customers).

What are the benefits of e-Statement?

You can access your statements anytime, anywhere. Plus, they are environmentally friendly.

What type of e-Statements are made available in MyPolicy / MyAccount?

• Statement of Premium/Contribution Received (for Income Tax purpose)
• Investment-Linked Statement
• Reversionary Bonus /Cash Dividend Statement*

*Applicable for Life insurance policies.

For the Statement of Premium Received, you can choose to download the e-statement with multiple policies reflected in one statement or for each policy separately.

How do I know if my e-Statements are available for download in MyPolicy / MyAccount?

An SMS notification will be sent to the mobile number that you have registered with us when the e-statements are made available in the customer portals. We would like to encourage you to update your contact details with us so that you will receive all communication promptly.

How many years of my e-Statements are available for download from MyPolicy / MyAccount?

You can access your e-Statements for up to the last 5 years.

I would prefer to have a hardcopy of my statements. How can I request for them?

You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my

Will I continue to receive my annual statements via mail?

In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to our customers. You will no longer receive your annual statements via mail effective 1st January 2019 (for statement year 2018 onwards).

How do I download my e-Statements?

MyPolicy (Life Insurance customers)

i. Log on to MyPolicy
ii. Select 'My Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement

MyAccount (Family Takaful customers)

i. Log on to MyAccount
ii. Select 'E Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement

You can now perform fast and direct payments online. 

Direct Debit Deduction

You can now do a one-time registration for automatic recurring billing. We will automatically deduct your premium from your current/savings account (CASA) or local bank credit card.

Here are the steps to sign up for DirectDebit:

Step 1: Click on DirectDebit above and fill in your details. Then, click Submit.
Step 2: Complete your Personal Details and Payment Details. Your current email address and handphone number are required for acknowledgement purposes.
Step 3: Click Proceed.
Step 4: Select your preferred payment method.
Step 5: Complete the transaction.
Step 6: Download the E-Receipt for future reference.
You may also register via MyPolicy

Direct Debit Service Terms and Conditions
  
 
 
 
 
 
 
 

Pay via MyPolicy

Make one-time payment and/or renewal premium payment from your Current Account/ Savings Account or with your Debit / Credit card.

  1. Click Here to access our payment portal.
  2. Key in the Policy No. and then click "Add".
  3. Key in the payment amount.
  4. Click "Confirm" to proceed to the payment page.
  5. Select your preferred payment method.
  6. Click "Confirm”.
  7. Complete the payment transaction.
  8. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
  9. Click "Submit" to complete the payment process.
  10. Download / print the Acknowledgement Slip.

*For more information on auto debit recurring payments, please refer to the Frequently Asked Questions (FAQs).
 

Pay via Website

Sign up / Log in to MyPolicy to make payment online from your Current Account / Savings Account via FPX or with your Debit / Credit card.

  1. Log-in to MyPolicy
  2. Click "MyPayment" tab.
  3. Click New Application / Renewal Policy Payment.
  4. Select the policy that you wish to pay and key in “Payment Amount”.
  5. Select your preferred payment method.
  6. Click "Confirm”.
  7. Complete the payment transaction.
  8. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
  9. Click "Submit" to complete the payment process.
  10. Download / print the Acknowledgement Slip.

*For more information on auto debit recurring payments, please refer to the Frequently Asked Questions (FAQs).
 

Click here for other payment methods.

Direct Debit Deduction

Pay via MyPolicy

Make one-time payment and/or renewal premium payment from your Current Account/ Savings Account or with your Debit / Credit card.

  1. Click Here to access our payment portal.

  2. Key in the Policy No. and then click "Add".
  3. Key in the payment amount.
  4. Click "Confirm" to proceed to the payment page.
  5. Select your preferred payment method.
  6. Click "Confirm”.
  7. Complete the payment transaction.
  8. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
  9. Click "Submit" to complete the payment process.
  10. Download / print the Acknowledgement Slip.

 

*For more information on auto debit recurring payments, please refer to the User Guide and Frequently Asked Questions (FAQs).

Pay via Website

Sign up / Log in to MyPolicy to make payment online from your Current Account / Savings Account via FPX or with your Debit / Credit card.

  1. Log-in to MyPolicy
  2. Click "MyPayment" tab.
  3. Click New Application / Renewal Policy Payment.
  4. Select the policy that you wish to pay and key in “Payment Amount”.
  5. Select your preferred payment method.
  6. Click "Confirm”.
  7. Complete the payment transaction.
  8. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
  9. Click "Submit" to complete the payment process.
  10. Download / print the Acknowledgement Slip.

 

*For more information on auto debit recurring payments, please refer to the User Guide and Frequently Asked Questions (FAQs).

 

For your convenience, we recommend that you sign-up for the E-Payment facility to allow your policy claims as well as benefits payout to be remitted into your personal bank account in a faster, safer and more convenient way.

  • Funds will be available within 3 working days from the payment date
  • Misplaced, lost, fraudulent or expired cheques will no longer be an issue
  • Removes the need to travel and deposit the cheques
  • Open to all bank accounts that offer MEPS Inter-Bank GIRO (IBG) Service

For more information on how to register for the e-Payment facility, please Click Here 

For your convenience, we recommend that you sign-up for the E-Payment facility to allow your policy claims as well as benefits payout to be remitted into your personal bank account in a faster, safer and more convenient way.

  • Funds will be available within 3 working days from the payment date
  • Misplaced, lost, fraudulent or expired cheques will no longer be an issue
  • Removes the need to travel and deposit the cheques
  • Open to all bank accounts that offer MEPS Inter-Bank GIRO (IBG) Service

For more information on how to register for the e-Payment facility, please Click Here 

Register on MyAccount  /  MyPolicy portal today! 

These online customer portals lets you manage your policies or certificates at your fingertips.

Enjoy the services anytime, anywhere!

  • Download e-Statements
  • Get instant information on your policy / certificate
  • Make secure online payment using your savings/current account or credit / debit card
  • Update contact details
  • Get latest policy / certificate updates wherever you go
  • Manage and optimize your investments*

*for MyPolicy portal only

Register on MyAccount  /  MyPolicy portal today! 

These online customer portals lets you manage your policies or certificates at your fingertips.

Enjoy the services anytime, anywhere!

  • Download e-Statements
  • Get instant information on your policy / certificate
  • Make secure online payment using your savings/current account or credit / debit card
  • Update contact details
  • Get latest policy / certificate updates wherever you go
  • Manage and optimize your investments*

*for MyPolicy portal only

What is MyAccount?

It is a simple, hassle-free and secure web-based customer service that allows you to access your certificate details and values through the Internet from any part of this world at your convenience.

How do I register for MyAccount?

  • Register at this page.
  • Read the Terms and Conditions and click Accept.
  • Complete the New Member Registration Form and click Submit.
  • Your particulars will be verified against our records for security purposes. Upon successful verification, your user account will be instantly activated.
  • A confirmation message with a temporary password will be sent to you via email and SMS within 10 minutes.
  • You may now access MyAccount.

I am an existing Zurich website user, but I have forgotten my password; how do I reset my password?

  • Reset your password at this page.
  • Key in your user ID to obtain Security Question.
  • Answer the Security Question correctly and you will be redirected to the Change Password Page.
  • Create a New Password to login to MyAccount.

Why am I unable to register?

It may be due to one of several reasons:-

  • You may have incorrectly entered your NRIC number and/or Certificate number.
  • You may not have keyed in your name, mobile phone number and email address.
  • The Certificate that you want to access is not available for online registration; for eg. Group Takaful.
  • Your NRIC number and/or Certificate number do not match or may not be listed in our records.
  • You are not the participant of the Certificate.
  • Your Certificate's status is inactive (ie. surrendered, cancelled, lapsed, terminated or has reached maturity).

What information should I have in order to register successfully?

NRIC number, old IC number (not compulsory), mobile phone number and email address.

Who is eligible to register for MyAccount?

A family takaful certificate holder.

I'm having trouble selecting a password. What should I do?

The password must be in alphanumeric format and at least 8 characters long. Your new password and confirmed password must be the same.
Example: Wind1988, 012KIngS, 077Super, etc.

Why does my password have to contain both alphabets and numbers?

By having a combination of alphabets and numbers, you increase the security of your password and minimise the chances of someone else guessing or figuring it out. Make sure you choose a password that is easy for you to remember but difficult for others to guess!

I am an existing Zurich website user; why can't I log in?

You may have incorrectly entered your User ID or Password.

I have a question about registration. Who can I contact?

You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my for assistance.

Update and Win Contest

Winners will be notified via email and prizes will be mailed to winners' registered correspondence address.

Reminder: Update your latest email address and correspondence address in your profile via MyPolicy and MyAccount!

No. Name Policy No.

1

ANG HAN SIN

616xxxx766

2

ANG MENG TECK

615xxxx682

3

ANNANTHAN A/L NARAYANASAMY

M99xxxx028

4

AUGUSTINE INYANG ANAK RAMBOK

620xxxx537

5

BALANMURUGAN A/L RAMACHANDRAN

M13xxxx744

6

BALLAMURUGAN A/L DEIVAKUMARAN

619xxxx151

7

BERMET ABYLOVA

616xxxx659

8

CHAN LEE YONG

618xxxx331

9

CHIEW MUN THENG

M94xxxx341

10

CHIN KUI MIN

S93xxxx763

11

CHONG KEE SEONG

M99xxxx126

12

CHONG MENG

620xxxx278

13

CHONG SIAW LIN

S96xxxx799

14

DAVATASAN A/L ROOPA DAS

618xxxx731

15

FU CHIH YUN

M08xxxx099

16

GOH KIT MUN

M14xxxx734

17

HAU PHEY SHEE

M13xxxx734

18

HENRY TUAH

S04xxxx476

19

HU KEE HING

S91xxxx824

20

IANNUR ALEESYA HANNAH CHIN

P04xxxx952

21

INDRA DEVI A/P GENGADARAN

M15xxxx956

22

IRASAKUMAR A/L VIJAYAN

619xxxx708

23

KARUPAYAH A/L RAMAYA

617xxxx136

24

KHAW YEW LIANG

M96xxxx122

25

KHO TONG JONE

S95xxxx417

26

KINGSLEY FRANCIS CHARLES

615xxxx577

27

KOO ING CHONG

616xxxx533

28

LAI CHIEW LIAN

S93xxxx567

29

LAI FUI FONG

619xxxx317

30

LEE BOON SENG

M06xxxx347

31

LIM CHAR BOO

M96xxxx861

32

LOH CHEE KAN

M87xxxx859

33

LOO KEAN HEONG

M05xxxx401

34

MANCHUBARKAVI A/P DANASAGARAN

620xxxx439

35

MATIUS ANDUYOU

P03xxxx278

36

NG BIH YNG

M96xxxx652

37

NORDON ANAK DIRK NANDOS

S97xxxx618

38

NYU SOON YOU

615xxxx325

39

ONG SUI LAI

M93xxxx738

40

RAMASAMY A/L SELLAPPAN

M06xxxx924

41

SATIAMURTHI A/L MUNIANDY

617xxxx328

42

STALIN THANGAIAH A/L VIJAYA KAMARAJ

M05xxxx204

43

SURESH KUMAR DHAWAN A/L SURAJ PRAKASH

M11xxxx943

44

TAN MAN SIANG

M90xxxx346

45

TAN WHAY LIENG

S95xxxx972

46

TEO CHIU SIA

620xxxx649

47

TEONG SIN GUAN

M96xxxx003

48

VARA LACHIME A/P B SUBRAMANIAM

M02xxxx116

49

YAP JIA CHERNG

615xxxx701

50

YAU KWEE HIONG

618xxxx324

Update and Win Contest

For the purpose of the Update and Win Contest (“Contest”), Zurich Life Insurance Malaysia Berhad and Zurich Takaful Malaysia Berhad will also be referred to as "Zurich Malaysia". The Contest is organised by Zurich Malaysia (“Organiser”) and will run from 1st June 2020, 00:01 AM until 31st August 2020, 11:59 PM on a monthly basis (“Contest Period”).

To be eligible to win, participants are required to update their mobile number and email address (“Contact Detail”) in MyPolicy / MyAccount portal (“Customer Portal”) during the Contest Period.

HOW TO PARTICIPATE

Step 1: Login to Customer Portal

Step 2: Update mobile number and email address

HOW TO WIN

Monthly Prize
One hundred (100) winners will be chosen per month from the monthly pool of participants through system balloting during the Contest Period.

Grand Prize
Six (6) participants will be chosen from the entire pool of respondents through system balloting at the end of the Contest Period.

Note: Each participant will only be eligible to win ONE prize

PRIZE

Monthly Prize
Winners will be awarded with e-Voucher worth of RM50.00 each.

Grand Prize
Winners will be awarded with a Samsung Galaxy Tab S 8.0 4G LTE tablet each.

TERMS AND CONDITIONS

Winners are determined by the Contest Officials based on the system balloting outcome.

The Organiser at its sole discretion has the rights to remove any entries which do not comply with the terms above.

Each Contact Detail updated through the Customer Portal will entitle you for ONE entry.

The Organiser is entitled to replace the prizes with other prizes/cash of similar value at any time without any prior notice.

Winner Announcement

Winners will be notified via call to the registered mobile number and https://www.zurich.com.my/ go-green after the completion of the winner selection. Winners are required to provide any additional information as per requested by the Organiser. If the Winner fails to provide correct information, his/her entry will be disqualified.

“Personal Details” needed from the Winner are: FULL NAME (as per I/C), IDENTITY CARD NUMBER or PASSPORT NUMBER, RESIDENTIAL ADDRESS, TELEPHONE NUMBER and EMAIL ADDRESS.

Winners’ selection will be at the discretion of the Contest Officials provided the entry meets the qualification criteria.

The Organiser reserves the right to disqualify, at its sole and absolute discretion, any participant and/or revoke or forfeit any Prizes at any stage of the Contest if:

  • The participant is not an Eligible Participant;
  • The eligibility to win the Contest is on the condition that participants fully comply with the Terms and Conditions stipulated herein;
  • Entries which are incomplete and/or failure to fulfil all or any of the Terms and Conditions stipulated herein will automatically be disqualified from the Contest without prior notice;
  • Breach of any of the Terms and Conditions or other rules and regulations of the Contest or violates any applicable laws or regulations.

The Organiser has, at its sole discretion to disqualify an entry, if for any reason whatsoever have reason to believe that the participant has attempted to undermine the operation of the Contest in any way whatsoever, including but not limited to fraud, cheating or deception.

The Organiser’s decision on matters relating to the Contest (including, but not limited to the selection of the Winners) shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the participants in respect of any decision of the Organiser shall be entertained.

Prizes must be collected in accordance with the mode to be specified by the Organiser (either by courier or self-collection), at its sole and absolute discretion, upon notification of any winnings and within a stipulated time period (2 months). Failure to adhere to the mode of collection and within the stipulated time period will result in forfeiture of the prizes and the Winners shall have no claim whatsoever against the Organiser, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of the Organiser, in the event of forfeiture thereof.

The Prizes cannot be exchanged or sold for cash and are non-transferable to any other person.

The Organiser shall not be liable for any disruption to the Contest, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of disruption to the Contest, reasonable efforts shall be used to remedy the disruption and resume the Contest on a fair and equitable basis to the participants.

The Organiser, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of the Organiser, shall not be liable for any loss or damage whatsoever suffered (including but not limited to loss of opportunities and any indirect or consequential losses) or personal injury suffered or sustained in connection with or arising from either participation in this Contest or with any of the Prizes offered or forfeited.

The Terms and Conditions of the Contest shall be construed, governed and interpreted in accordance with the laws of Malaysia.

All rights and privileges herein granted to the Organiser are irrevocable and not subjected to rescission, restraint or injunction under any and all circumstances. Under no circumstances shall the participants have the right to injunctive relief or to restrain or otherwise interfere with the organisation of the Contest, the production, distribution, exhibition and/or exploitation of the Contest and/or any product based on and/or derived from the Contest.

By participating in this Contest, the participant hereby agreed that the Organiser may collect, obtain, store and process your personal data in accordance with current Malaysia Personal Data Protection Act 2010 and will not be disclosed to a third party without the participant’s prior consent.

All personal data collected will only be used for the purposes of managing and operating the Contest and not for any other purposes. The information provided will be used in conjunction with the following Personal Data Protection (PDP) Notice found at www.zurich.com.my/PDPA. You may also update your consent to collection, use and disclosure of your personal data for marketing purposes and/or choose to opt-out your consent from receiving any marketing material from us through forms which can be downloaded at our website and available at our branches.

The Organiser reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions without any prior notice.

These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials advertising the Contest.

The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only.

By virtue of an entry to the Contest, the participants signify their absolute and unconditional acceptance and agreement to all the Terms and Conditions stipulated herein.

The Organiser reserves the right to cancel, terminate or suspend the Contest without any prior notice. For the avoidance of doubt, any cancellations, terminations or suspensions by the Organiser shall not entitle the participants to any claim or compensation against the Organiser, its agents and employees for any and all losses or damages suffered or incurred by the participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.

The Organiser shall not be liable for any disruption to the Contest, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of disruption to the Contest, reasonable efforts shall be used to remedy the disruption and resume the Contest on a fair and equitable basis to the participants.