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Pay My Premium / Contribution
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Discontinuation of Cash Payments for Life Insurance Premium and Family Takaful Contribution
At Zurich Malaysia, the safety and wellbeing of our employees, distributors/agents, customers and all those around us continue to be our top priority.
To minimise the risk of COVID-19 transmission from cash handling, all payment counters at Zurich branches nationwide will stop accepting CASH PAYMENTS for Life Insurance premiums and Family Takaful contributions effective 1 October 2020.
For alternative payment methods, please find the available options listed below:
Note: LI = Life Insurance, FT = Family Takaful, GI = General Insurance, GT = General Takaful
In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to you, our customers, to offer you a truly distinguished customer experience.
Find out more about our Go Green initiative.
Additional e-Wallet payment channels are now available at all our Life and Family Takaful and General Insurance & General Takaful branches nationwide!
Enjoy exclusive promotions, cashback rewards and more when you use these apps to pay your insurance premium or make your takaful contribution!
E-WALLET | DEFAULT WALLET | UPGRADED WALLET | BENEFITS |
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Basic Wallet
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Premium Wallet
Note: To upgrade to Premium Wallet, go to the Profile page, click 'Upgrade to Premium Wallet' and provide your NRIC / Passport details. |
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Default Wallet
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Register and Link Debit / Credit Card
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Remarks * Users on Android mobile OS lower than Version 5.0 are restricted to a maximum daily transaction (Spend) of RM200 only. |
E-WALLET | E-WALLET INFORMATION |
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Sign up / Log in to MyPolicy to make payment online from your Current Account / Savings Account via FPX or with your Debit / Credit card.
- Log-in to MyPolicy
- Click "MyPayment" tab.
- Click New Application / Renewal Policy Payment.
- Select the policy that you wish to pay and key in “Payment Amount”.
- Select your preferred payment method.
- Click "Confirm”.
- Complete the payment transaction.
- If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
- Click "Submit" to complete the payment process.
- Download / print the Acknowledgement Slip.
*For more information on auto debit recurring payments, please refer to the Frequently Asked Questions (FAQs).
Sign up / Log in to MyAccount to make contribution online from your Current Account / Savings Account via FPX or with your Debit / Credit card.
- Log-in to MyAccount
- Select E-Payment
- Click "Pay My Contribution"
- At "Own Certificate(s) Payment List", click "PAY" for the selected certificate number
- Key in amount in "Payment Amount” & click "UPDATE"
- Click "CONFIRM" then select your preferred Payment Method.
- Complete the payment transaction.
- Click "Submit" to complete the payment process.
- Download / print the Acknowledgement Slip.
You can now do a one-time registration for automatic recurring billing. We will automatically deduct your premium from your current/savings account (CASA) or local bank credit card.
Here are the steps to sign up for DirectDebit :
Step 1: Click on DirectDebit above and fill in your details. Then, click Submit.
Step 2: Complete your Personal Details and Payment Details. Your current email address and handphone number are required for acknowledgement purposes.
Step 3: Click Proceed.
Step 4: Select your preferred payment method.
Step 5: Complete the transaction.
Step 6: Download the E-Receipt for future reference.
You may also register via MyPolicy
E-WALLET | NETS CARD INFORMATION | BENEFITS | |
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How can I check the payment status for my life insurance premiums / family takaful contributions?
Via Our Call Centre
Call us at 1-300-888-622
You may also drop us a line using this enquiry form.
Via Our Customer Portal
Alternatively, you may log-in to MyPolicy or MyAccount to check your payment status after 3 working days.
Will there be any receipt issued?
No receipt will be issued for payment method via the Internet Banking, Auto Debit Deduction and ATM Banking. You are advised to check your online transaction history or bank / credit card statement.
The official receipt for payments made via cheques will be sent to the last known address of the policy / certificate holder. If your address has changed, please notify us.
Note: Your Annual Premium Statement or Annual Contribution Statement can be downloaded from MyPolicy (for life Insurance customers) or MyAccount (for family takaful customers).