Here To Serve You Wherever You Are
Transact from the comfort of your home with MyZurichLIfe
At Zurich, we are committed not only to serve you but to serve you well.
During these unprecedented times, we understand how important it is to stay safe for the sake of our loved ones. That is why, we are continuously improving our services so that you can connect and transact with us, anytime and anywhere.
With MyZurichLife you can now manage your policies/certificates, pay your premiums/contributions, update your contact details and more - all from the comfort of your own home. Start your digital and contactless journey today.
Important Notices:
- We will cease the printing and physical mailing of statements, notices, policies, and certificates in stages with effect from 1 July 2020. You can access these documents by logging in to MyZurichLife.
- Access to MyZurichLife portal to:
- Update Contact Information (Mobile, Email & Address)
- Sign up or Edit Autodebit details
- Instant Bank Account Update
- Change Payment Mode
- Change Policy Fund and Allocation
- Switch Policy Fund based on Market Condition
Download policy / certificate documents instantly
Pay online or sign up/ edit auto debit details
Receive swift claims and benefit payout
Manage your policies/certificates easily anytime, anywhere
In our effort to go green and reduce our carbon footprint, all of our Life Insurance and Family Takaful notices are now made available online.
To download these notices, log on to
(For Zurich Life Insurance customers)
(For Zurich Takaful customers)
Have questions? Check out the guide and Frequently Asked Questions (FAQs) below:
MyZurichLife (Life Insurance customers) (Family Takaful Customers)
- Log in to MyZurichLife
- Go to ‘MyDocument’ and select ‘e-Notices’.
- Choose the ‘Statement Year’.
- Click the PDF file to view or download the notice.
Frequently Asked Questions (FAQs)
e-Notices are the electronic version of notices which can be easily accessed by Policyholders through the customer portal. Policyholders will cease receiving hardcopy statements and notices from the Company in stages with effect from 1st July 2020. Policyholders can view and download the e-Notices by logging into the customer portal – MyZurichLife
Why e-Notices?
Benefits of e-Notices:
i) Easily accessible anytime and anywhere
ii) Faster than postal mail
iii) Personal data is secured as notices can only be accessed by the rightful owner
iv) Reduce paper waste and save the environment for future generation
Will all notices be in electronic version effective 1st July 2020?
All electronic version of notices will be available in stages between July 2020 to Sept 2020. Policyholders will be notified via email and SMS once e-Notice are available on the customer portal. Sample email notification Dear Valued Customer, Your notice is now available online. Please access MyZurichLife to download your notice. To retrieve the notice, just follow these simple steps:- Step 2 : Click Login/Register under View your insurance policy/takaful certificate Step 3 : Enter User ID, Confirm the Security Phrase and Key in Password Step 4 : Select 'My Document' & Click 'Notices/Letters' Step 5 : Select '<Type of Notice>’ and 'Year' to view the notice For more information or if you require further assistance, you may contact our Call Centre at 1-300-888- 622 or email us at callcentre@zurich.com.my. Alternatively, you may also reach out to your Wealth Planner or visit the nearest Zurich Life Insurance branch. Sample SMS notification RM0 ZLIMB:[IMPORTANT] <PolicyNo> - Your policy has lapsed. Please login to MyZurichLife to view/download your Lapse Notice or call 1300888622. ZTMB:[IMPORTANT] <PolicyNo> - Your certificate has lapsed. Please login to MyZurichLife to view/download your Lapse Notice or call 1300888622. What should I do to ensure that I receive the e-Notices from the Company? Policyholders must ensure their latest email address and mobile number are updated to receive the notifications. Please refer to attached guide on the steps to update email address or mobile number via customer portal. Can I opt to receive hardcopy notification? No, there will not be any hardcopy statements and notices issued once the electronic version is available. How do I register to access the customer portal? Please refer to attached guide on how to register in customer portal – MyZurichLife How long will the e-Notices be available on the customer portal? e-Notices will be available on the customer portal for up to 5 years from when it was made available. What are the statements and notices available in electronic version via MyZurichLife?
Notices
Subject : Zurich Life Policy No. <PolicyNo> - <Type of Notice>
Step 1 : Visit MyZurichLife
In our effort to go green and reduce our carbon footprint, your statements are now made available online:
To download your e-Statements, log on to
MyZurichLife
(For Zurich Life Insurance customers)
(For Zurich Takaful customers)
Frequently Asked Questions (FAQs)
What is e-Statement?
E-Statement is an electronic version of your paper statements, which were previously sent to you via mail. Your e-statements are now available for download via our customer portals – MyPolicy (for Life Insurance customers) / MyAccount (for Family Takaful customers).
What are the benefits of e-Statement?
You can access your statements anytime, anywhere. Plus, they are environmentally friendly.
What type of e-Statements are made available in MyZurichLife?
- Income Tax Satement (ZLZT)
- Investment-Linked (IL) Annual Statement (ZLZT)
- Advance Premium Payment Account (APPA) Statement (ZLIMB)
- Favour8 Annual Statement (ZLIMB)
- Reversionary Bonus / Cash Dividend Statement (ZLIMB)
- Policy Loan Statement (ZLIMB)
- Surplus / Profit Statement (ZTMB)
- Takaful Annual Statement (ZTMB)
*Applicable for Life insurance policies.
For the Statement of Premium Received, you can choose to download the e-statement with multiple policies reflected in one statement or for each policy separately.
How do I know if my e-Statements are available for download in MyPolicy / MyAccount?
An SMS notification will be sent to the mobile number that you have registered with us when the e-statements are made available in the customer portals. We would like to encourage you to update your contact details with us so that you will receive all communication promptly.
How many years of my e-Statements are available for download from MyZurichLife?
An SMS notification will be sent to the mobile number that you have registered with us when the e-statements are made available in the customer portals. We would like to encourage you to update your contact details with us so that you will receive all communication promptly.
How many years of my e-Statements are available for download from MyZurichLife?
You can access your e-Statements for up to the last 5 years.
I would prefer to have a hardcopy of my statements. How can I request for them?
You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my
Will I continue to receive my annual statements via mail?
In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to our customers. You will no longer receive your annual statements via mail effective 1st January 2019 (for statement year 2018 onwards).
How do I download my e-Statements?
MyZurichLife (Life Insurance customers) (Family Takaful Customers)
i. Log on to MyZurichLIfe
ii. Select 'My Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement