Medical Assistance
To those affected by the Putra Heights explosion, our Zurich Medical Assistance team is here to help. Please call our 24-hour hotline at 1-800-88-2318 for immediate medical claims support.
Thank you for choosing Zurich Malaysia as your preferred insurance provider and takaful operator.
We’re here to support your journey to reach your full potential and enhance your Malaysian lifestyle. Your health and wellbeing are at the heart of everything we do.
We are thrilled to announce the launch of our new Mobile App, Zurich MyMed, by our new Third-Party Administrator (TPA). Designed specifically for our valued customers in Malaysia, ZurichMyMed is here to enhance your insurance and takaful experience.
We’ve included a set of frequently asked questions (FAQs) below to help you better understand this enhanced initiative.
For any enquiries, you may reach MiCare Contact Centre at callcenter@micaresvc.com or 1-800-88-2318.
Alternatively, you can connect with your Wealth Planner or servicing agent for more details or contact Zurich’s Call Centre at 1-300-888-622 (within Malaysia) or +603-2109-7999 (outside Malaysia), Monday to Friday 830am – 515pm Excluding Public holidays.
Note:
If you are a General Insurance group policy holder or General Takaful group certificate holder, please continue to use the IHP Health Concierge app and hotline at 1-800-82-6100 (IHP) for medical claims assistance until your next renewal. After your renewal, you may start using the Zurich MyMed app and MiCare hotline at 1-800-88-2318.
Zurich MyMed
For detailed instructions on how to navigate the new app, please refer to the user guide.
Click or scan the QR code below to download Zurich MyMed App from Google Play
Click or scan the QR code below to download Zurich MyMed App from Apple Store
For any enquiries, you may reach the MiCare Contact Centre at callcenter@micaresvc.com or 1-800-88-2318. For Zurich Life and Zurich Takaful, you can continue to seek hospitalisation assistance by calling the existing hotline at 1800 82 6100 (IHP) until 14 April 2025.
Note:
If you are a General Insurance group policy holder or General Takaful group certificate holder, please continue to use the IHP Health Concierge app and hotline at 1-800-82-6100 (IHP) for medical claims assistance until your next renewal. After your renewal, you may start using the Zurich MyMed app and MiCare hotline at 1-800-88-2318.
Alternatively, you can connect with your Wealth Planner or servicing agent for more details or contact Zurich’s Call Centre at 1-300-888-622 (within Malaysia) or +603-2109- 7999 (outside Malaysia), Monday to Friday 830am – 515pm Excluding Public holidays.