Zurich shifts to new location in Kota Bharu to provide greater customer experience
– Customers and agency members of Zurich Insurance Malaysia in Kota Bharu will now be able to enjoy greater convenience and customer service, as its sole branch network in the state of Kelantan has shifted to a much sophisticated office located in Jalan Sri Cemerlang.
The relocation is part of the company’s continuous commitment in providing excellent customer experience across the country through renovations, refurbishments or relocation in order to serve the needs of its growing customer portfolio of over one million policyholders and close to 8,000 agency force nationwide.
Speaking at the opening ceremony held at the Kota Bharu branch office, Daniel Reymond, Executive Director and Chief Operating Officer of General Insurance, Zurich Insurance Malaysia says: “Zurich has been present in Kota Bharu since 1987, and we are now moving a step forward with this new branch. At Zurich, we want the quality of our service to extend from being efficient and effective to providing great customer experience. We believe that with the branch’s new contemporary layout and setting, we will be able to provide our customers with greater convenience, comfort and enhance their overall experience besides improving the efficiency of our agency force here.”
Previously situated along Jalan Pengkalan Chepa, Section 12, Zurich’s new branch office in Kota Bharu consists of two floors and has a combined gross floor area of 2,800 square feet. The branch also provides customers access to ample parking space and is equipped with meeting rooms, as well as working areas catered for agency members to transact their businesses in a comfortable and professional manner.
“For the financial year ending 2012, Kota Bharu branch generated RM1.2 million in Annualised Premium Equivalent (APE) under Life Marketing and achieved a total Gross Written Premium (GWP) of RM8.2 million which surpassed the RM7 million budget targeted under the General Insurance side. With this new location and setting, we believe that the production and performance of Kota Bharu branch will continue to contribute to the success of Zurich Insurance in Malaysia,” adds Daniel.
The new Kota Bharu branch is one of the many key upgrades which Zurich has committed to on its road to become the leading insurance company in Malaysia.
Media Relations
Yana Rahman
Media Relations
Maryam Zainol
Zurich Insurance Group
Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at www.zurich.com
Zurich Insurance Malaysia Berhad
Zurich Insurance Malaysia Berhad (ZIMB), as part of Zurich Insurance Group, is an established composite insurer headquartered in Kuala Lumpur with a nationwide presence of approximately 40 branches throughout Malaysia. ZIMB caters to the protection, savings and investment needs of Malaysians by offering a wide range of general and life insurance solutions through its diverse distribution channels. With more than 1,000 dedicated employees supported by a wide network of Life and General Insurance agents, ZIMB is committed in helping customers and other stakeholders understand and protect themselves from risk. Zurich is uniquely positioned within the Malaysian insurance market where it offers a full range of insurance solutions also covering Shariah-compliant products of Family Takaful as well as General Takaful through its sister company, Zurich Takaful Malaysia Berhad. Further information about Zurich in Malaysia, please visit www.zurich.com.my