Key terms and conditions that should be aware of:
Antara Terma dan Syarat penting yang perlu anda ketahui:
Importance of receipt keeping
It is important that you receive a copy of receipt from us and please keep our receipt as proof of payment of premium/ contribution.
Importance of disclosure in applying an insurance / takaful product with us
Consumer Insurance / Takaful Contract
Pursuant to Paragraph 5 of Schedule 9 of the Financial Services Act 2013 / Islamic Financial Service Act 2013, if you are applying an insurance / takaful product wholly for purposes unrelated to your trade, business or profession, you have a duty to take reasonable care not to make a misrepresentation in answering the questions in our proposal form. You must answer any questions fully and accurately.
Failure to take reasonable care in answering the questions may result in avoidance of your contract of insurance / takaful, refusal or reduction of your claim(s), change of terms or termination of your contract of insurance / takaful. The above duty of disclosure shall continue until the time your contract of insurance / takaful is entered into, varied or renewed with us.
In addition to answering the questions in the proposal form, you are required to disclose any other matter that you know to be relevant to our decision in accepting the risks and determining the rates and terms to be applied.
You also have a duty to tell us immediately if at any time after your contract of insurance / takaful has been entered into, varied or renewed with us any of the information given in the proposal form is inaccurate or has changed.
Non-Consumer Insurance / Takaful Contract
Pursuant to Paragraph 4(1) of Schedule 9 of the Financial Services Act 2013 / Islamic Financial Services Act 2013, if you are applying an insurance / takaful product for a purpose related to your trade, business or profession, you have a duty to disclose any matter that you know to be relevant to our decision in accepting the risks and determining the rates and terms to be applied and any matter a reasonable person in the circumstances could be expected to know to be relevant, otherwise it may result in avoidance of your contract of insurance / takaful, refusal or reduction of your claim(s), change of terms or termination of your contract of insurance / takaful.
The above duty of disclosure shall continue until the time your contract of insurance / takaful is entered into, varied or renewed with us.
You also have a duty to tell us immediately if at any time after your contract of insurance / takaful has been entered into, varied or renewed with us any of the information given in the proposal form is inaccurate or has changed.
General Insurance and General Takaful
POLICY AND CERTIFICATE SERVICES| POLICY AND CERTIFICATE SERVICES | SERVICE EXCELLENCE STANDARD |
| Policy / Certificate Issuance |
For motor coverage, e-policies / e-certificates will be issued immediately upon the receipt of payment and policy / certificate acceptance in the system. Manual policies / certificates will be issued within 5 working days from the receipt of payment and policy / certificate acceptance in the system; except for new vehicles which are to be registered with the Road Transport Department (JPJ). For non-motor individual coverage, policies / certificates will be issued within 10 working days from the receipt of complete document submission and payment. |
| Changes to Policy / Certificate |
Endorsements to motor policies / certificates will be made within 3 working days from the receipt of complete document submission. Endorsements to non-motor policies / certificates will be made within 5 working days from the receipt of complete document submission. |
| Policy / Certificate Renewal |
The renewal notice will be sent out not less than 30 calendar days before the expiry of the policy / certificate. |
| Surrender or Cancellation of Policy / Certificate |
We will process your request to surrender or cancel your policy / certificate within 5 working days (for motor coverage) or within 7 working days (for non-motor coverage) from the receipt of complete document submission. The refund of premium / contribution, if any, will also be made within the stipulated period. |
Note: The timelines above do not take into account onboarding process that we have for our products and services. It is also subjected to circumstances where the policy/certificate is accepted/approved by us and/or full payment of premium/contribution is made and/or complete documents are submitted.