DoctorOnCall

What is DoctorOnCall?

DoctorOnCall is Malaysia’s first online medical consultation platform that allows customers to consult doctors through a phone call, purchase medications with direct delivery to your doorstep, as well as schedule appointments with specialists.

Campaign Duration

The campaign will run from 3 November 2020 to 31 December 2020.

Promotion Redemption

Customers who purchased or signed up for any new Zurich Online Direct product with Referral Code will be entitled to:

• ONE (1) Free Annual Subscription of DoctorOnCall*
• ONE (1) DoctorOnCall e-Pharmacy Voucher up to RM60, based on category below:

*This promotion is only applicable to new business sales.

DoctorOnCall Subscription Benefits

You may enjoy the following services for ONE (1) year:

• Free & unlimited medical consultations
• Free & unlimited medication deliveries
• Schedule appointments with Specialists
• Schedule reminder calls & medication deliveries

DoctorOnCall e-Pharmacy Voucher Utilisation

You may utilise the e-Pharmacy Voucher at DoctorOnCall's Online Pharmacy with no minimum purchase. For further details, you may visit https://www.doctoroncall.com.my/medicine/en

1. This campaign period is from 3 November 2020 to 31 December 2020 (both dates inclusive).
2. Customers who purchased / signed up for any new Zurich Online Direct products will be entitled to ONE (1) FREE Annual Subscription of DoctorOnCall and a DoctorOnCall e-Pharmacy Voucher up to RM60 based on category below:

   Annual Premium / Contribution	DOC e-Pharmacy Voucher
   Below RM400	RM30
   RM400 & above	RM60

3. Each Life Assured / Person Covered is entitled to redeem ONE (1) Annual Subscription and ONE (1) e-Pharmacy Voucher from DoctorOnCall.
4. Gift(s) fulfilment will commence within fourteen (14) days upon successful verification by Zurich Life Insurance Malaysia Berhad (“ZLIMB”) and Zurich Takaful Malaysia Berhad (“ZTMB”).
5. The activation of the Annual Subscription and e-Pharmacy Voucher will be communicated via email after the application is approved.
6. The gift(s) is/are not exchangeable for cash or items in kind.
7. ZLIMB and ZTMB reserve the right to exchange the gift with another gift of similar value at its sole discretion without any prior notice.
8. ZLIMB’s and ZTMB’s decisions on any and/or all matters relating to this Campaign shall be binding and conclusive and no correspondence will be entertained.
9. ZLIMB and ZTMB reserve the right to change the commencement and expiry date of the Campaign Period with reasonable notice period.

What are the benefits under DoctorOnCall's Annual Subscription?

You will be able to enjoy free doctor consultations, free medication deliveries, medication discounts, schedule appointments online with specialists at selected hospitals and receive weekly e-newsletter for ONE (1) year.

I am an existing customer of Zurich Life Insurance Malaysia Berhad (ZLIMB) or Zurich Takaful Malaysia Berhad (ZTMB). Am I entitled to a free DoctorOnCall subscription?

No. This free subscription is only applicable to customers who have purchased or signed up for any new Zurich Online Direct products within the campaign period.

I have purchased or signed up for more than 1 life policies or family takaful certificates with Zurich during the campaign period. How many subscriptions can I redeem?

Only 1 subscription will be given regardless of the number of life policies purchased or family takaful certificates signed up during the campaign period.

Is this free subscription applicable to all ZLIMB and ZTMB customers?

Yes. The free subscription is applicable to all ZLIMB and ZTMB customers who purchased or signed up for any new Zurich Online Direct products within the campaign period.

How do I know if I am eligible for the promotion?

You will receive an email notification with the sign-up and e-Pharmacy Voucher details if you are eligible for the promotion.

I did not receive any welcome emails or SMS. Who should I contact?

You may email lifemarketing@zurich.com.my for further enquiry.

The email address I provided is incorrect. Can I change my email address?

Yes. You may inform us by dropping us an email at lifemarketing@zurich.com.my.

Can I give this subscription to my family members?

No. The subscription will be registered according to the name of the policy owner or participant.

Can my family members enjoy the services under my subscription?

Yes. Your family members may enjoy the services provided by DoctorOnCall.

How long can I enjoy this free subscription?

The free subscription is valid for 1 year from the date of DoctorOnCall registration/sign up.

What can I do if I would like to continue these services after my subscription ends?

The validity of this free subscription is 1 year. After a year, you will need to pay for the consultation fees and medication delivery fees as and when you use these services.

If I did not use this subscription within the validity period, can I extend the validity?

No. The free subscription will be automatically activated from the date of DoctorOnCall registration/sign up and is valid for 1 year. We will send an email notification to you with the login name and password.

Who should I contact if I have any enquiries regarding DoctorOnCall?

Please contact DoctorOnCall at +603-84082000 or email contact@DoctorOnCall.com.my for further details.