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Affordable Domestic Travel Insurance - Z-Travel

Protecting you every step of the way

Are you ready to Cuti-Cuti Malaysia again? We are ready when you are! We’ve designed this comprehensive policy to protect you when travelling within Malaysia. With various benefits to cover almost any travel eventuality, you’ll be well protected from the moment you leave home until your return.

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GREAT NEWS! 

With Z-Travel Insurance (Domestic) and Z-Travel Insurance (Domestic) Lite, Covid-19 Optional Add-On is available and you’d be sure to enjoy a worry-free holiday!

For any Travel Assistance, please contact our Service Provider:

Europ Assistance Services (Malaysia) Sdn Bhd
(formerly known as Asia Assistance Services (M) Sdn Bhd)

24 Hour Service Hotline

+603 7841 5630

personal accident

Personal Accident Coverage

high medical coverage

High Medical Coverage

COVID

Optional Covid-19 Add-On

24 hours emergency

24-Hour Emergency Medical Assistance Benefits

Travel Inconvenience

Travel Inconvenience Coverage

You can choose from a few plans of coverage to suit your travel plans and your pocket.

As for Z-Travel Insurance (Domestic) Lite, our online product is made simpler to cater for a seamless checkout.

If you’re looking for a more comprehensive plan, you may purchase Z-Travel Insurance (Domestic) via Zurich authorized agents/ our direct branch.

BENEFIT

Z-Travel Insurance

(Domestic) Lite

Z-Travel Insurance (Domestic)

Purchase Channel

 Online ONLY Zurich Authorized Agents
Plans Limit   Limit (RM) Basic Limit (RM)

 VIP Limit (RM) 

Accidental Death & Permanent Disablement   20,000 50,000 100,000
Medical Expenses   5,000 5,000 10,000
Accidental Hospital Income  x 100 per day, max. 60 days
Evacuation & Repatriation  x

Within Malaysia- Unlimited

Out of Malaysia- 50,000

Travel Cancellation  2,000

2,000

Travel Delay (By Flight Only) (up to)

 450

(min. 6 hours)

450

(min. 6 hours)

Baggage Delay (By Flight Only) (up to)

 200

(min. 6 hours)

200

(min. 6 hours)

Baggage & Personal Effects (up to)  x 500
Personal Liability  x 500,000
Golf Equipment (Theft or Damage Only)  x 1,000

*Please refer to the policy wording for full benefits, terms and conditions under this product.



BASE PREMIUMS
 

 

Z-Travel Insurance (Domestic/Inbound)

 

Z-Travel Insurance (Domestic/Inbound) Lite*
Basic Plan  VIP PlanAll-In One Plan
 IndividualIndividual & Spouse FamilyIndividual Individual & Spouse  FamilyIndividualIndividual & Spouse

Family

1- 5 days9 18241121285.259.7514.25
6- 10 days12233115 29388.2515 21
11- 15 days18344522 425611.2521 27.75 
16- 20 days2343 5728 53 7114.25 26.2535.25
Each add. week7131817 243.758.2511.25

*Premium shown is after 25% rebate

COVID-19 ADD-ON PREMIUMS  Z-Travel Insurance (Domestic/Inbound) - Basic & VIP Plan Z-Travel Insurance (Domestic/Inbound) Lite*
Individual  Individual & Spouse  Family Individual  Individual & Spouse  Family 
1- 5 days 4 8 10 3 7.50
6- 10 days 5 10 13 3.75 7.50 9.75
11- 15 days 8 14 19 6 10.50 14.25
16- 20 days 10 18  24 7.50 13.50 18 
Each add. week 3 7 2.25 3.75 5.25

*Premium shown is after 25% rebate

 

ItemAge Limit

Insured Person or Insured Person’s Spouse covered under Individual Cover, Individual and Spouse Cover or Family Cover

Between thirty (30) days old to eighty (80) years old
 
Child covered under Family CoverBetween thirty (30) days old to seventeen (17) years old, or twenty-three (23) years old if studying as a full-time student
Insured Person is a minorAge seventeen (17) years old or below, the policy must be purchased by his or her parent/ legal guardian

Meet a Zurich Insurance Agent

Send an enquiry for a Zurich Takaful Agent meeting

Locate Your Nearest Zurich Branch

Locate Your Nearest Zurich Branch

Contact our Zurich Call Centre

Contact Our Zurich Takaful Customer Care

We're Here to Help: Common Questions

Product Related Questions

  1. You must be a Malaysian, or non-Malaysian who has a permanent resident status, valid work permit, valid student permit, entry permit or Malaysia My Second Home (MM2H) status.
  2. Age limits (all ages refer to the age of your next birthday): 
    Individual Cover, Individual & Spouse Cover, Family Cover – 30 days old to 80 years old. For Children insured/covered under individual or family cover, the policy/ certificate must be purchased/participated in by the parents/legal guardian. 
    Child Cover – 30 days old to 17 years old, or 23 years old if studying as a full-time student at the commencement of the journey.

This is a domestic travel product that covers you while you are travelling within Malaysia, and it is available in both Insurance & Takaful.

Yes, the journey shall not exceed 60 days.

Yes, this product is subject to 8% SST.

Yes. This product is available for both individual and group. 

Individual - individual can purchase/participate in the policy/ certificate for himself/herself or extend the cover for his/her spouse and children. 

Group - company/association can purchase/participate in the policy/ certificate for their employees/members. However, it is important to take note that the person/entity purchasing/participating in the policy/ certificate is the policyholder/certificate holder. Therefore, in the event of claims, claims will be payable to the policyholder/ certificate holder.

No. You cannot purchase/participate in a group policy/ certificate with your friends if there is no insurable interest/permissible takaful interest between you and the other insured persons/ persons covered.

Family plan can be purchased/participated in to cover you, one of your legal spouses and your accompanying child(ren) who must be between 30 days old to 17 years old, or 23 years old if studying as a full-time student at the commencement of the journey. 

If your child(ren) has exceeded the child’s maximum age as mentioned above, he/she must purchase/participate in an individual policy/ certificate. If your spouse is not travelling together, you can still purchase /participate in a family plan to cover yourself and your child(ren).

There is no limit on the number of family members that can apply on family plan. However, the maximum limits payable under the family plan is 300% of the limit and sub-limit stated in the Schedule of Benefits, except for the following benefits in which the limits remain as per the insured person/ person covered. 

BENEFIT 1 & 3– Accidental Death & Permanent Disablement & Accidental Hospital Income 
BENEFIT 15 & 16 - Hospital Allowance & Death due to Covid-19 (if you have selected this add-on benefits)

Once you have departed for your trip, the policy/ certificate cannot be amended/extended.

We do cover you when you are in your cruise journey. Nevertheless, as this is not solely a cruise cover, we do not cover Travel Interruption, Travel Delay, Baggage Delay during your cruise journey.

Mountaineering or any activity above three thousand (3,000) meters height, rock climbing and any underwater activities exceeding fifty (50) meters in depth are excluded from this policy/ certificate.

Yes, as the policy/ certificate covers you until you return your home or place of business, it is advisable for you to purchase/participate in the policy/ certificate until the date when you expect to return home or place of business.

If the policy/certificate is purchased/participated in by you, you will be the policyholder/ certificate holder of the policy/ certificate and only the policyholder/ certificate holder have the sole right to nominate. However, if your wife wishes to nominate, it is advisable to purchase/participate in an individual policy/ certificate, instead of family plan.

You may cancel your policy/ certificate by giving a written notice to us, but no premium/ contribution will be returned.

Covid-19 Benefit Related Questions

This is an optional add-on benefit, it provides coverage for Covid-19 related incidents i.e., travel cancellation/alteration, medical expenses, hospital allowance and death due to Covid-19.

Yes, the cover is subject to additional premium/ contribution. Please refer to the premium/ contribution table in the PDS.

This is not a standalone product. The Covid-19 add-on must be purchased/participated in together with the base policy/ certificate.

No, any claim from Covid-19 benefit will not reduce any of the base policy/ certificate benefit limit.

No, you will not be covered if you have not received any of the approved Covid-19 vaccination(s), except if you are unable to receive the vaccine due to medical conditions, or you are a child below the age of eighteen (18) years old in Malaysia.

No, you can only claim from either travel cancellation or travel alteration due to Covid-19, but not both. The entire policy/ certificate will be terminated once a claim has been paid for either travel cancellation/ alteration due to Covid-19.

Yes, to be eligible for Travel Cancellation due to Covid-19 and(or) Travel Alteration due to Covid-19 benefits, you must purchase/participate in the add-on for at least seven (7) days prior to the commencement of your journey.

We do not cover any costs related to quarantine.

Special exclusions applicable to Covid-19 benefits 

  • Covid-19 infection that you have reasonable knowledge of prior to the Period of Insurance/ Takaful, but this is not applicable if you have been fully recovered from Covid-19 and no longer receive treatment prior to the Period of Insurance/ Takaful of the Policy/ Certificate.
  • If you’re travelling against physician’s advice.
  • Any loss resulting from border closures, travel ban or other government orders.
  • You have not had the approved Covid-19 vaccination(s).

Claims Related Questions

You must notify all claims to us within 24 hours, but no later than 30 days after the loss or damage. You can submit your claims online as below and/or submit the original claims documents to: 

Zurich General Insurance Malaysia Berhad / Zurich General Takaful Malaysia Berhad
Attention to: General Claims Department - AHWC 
Level 23A, Mercu 3, No.3, Jalan Bangsar, KL Eco City
59200 Kuala Lumpur, Malaysia

Please call our 24 Hour, 7 Days Travel Assistance Helpline at +603 7841 5630.

If multiple Insured Persons/ Persons Covered, regardless friends or family members, share the same baggage which is checked-in with the Common Carrier, we will only accept claim from 1 Insured Person/ Person Covered. This applies to delay, lost, stolen or damage. Reference can be made to policy/ certificate wording - Special Conditions applicable to Benefit 8

Mountaineering or any activity above three thousand (3,000) meters height is excluded from this policy/ certificate.

We do not cover any loss that is payable by any other sources. However, we will pay the difference between the amount payable from any other source and the actual loss you have incurred.

Travel InconveniencePersonal AccidentLoss or Damage to Personal EffectsTravel Accident or Illness
  • Terms and Conditions document from the travel agency or the common carrier
  • Boarding pass or claimant’s passport copy (Travel Curtailment only)
  • Original scheduled itinerary and boarding pass (delay cancellation)
  • Written confirmation of travel cancellation and refund amount
  • Proof of deposit or advance charges paid

Injury or Permanent Disablement

  • Original medical bills and receipts
  • Medical report / specialist report
  • Medical certificate
  • Police report and valid driving licence (if applicable)

Fatal

  • Death certificate
  • Post‑mortem report
  • Police report and valid driving licence
  • Beneficiary identity card
  • Marriage or birth certificate
  • Property Irregularity Report or carrier / hotel letter
  • Original receipt (price and year of purchase)
  • Repair bill and receipt (if repaired)
  • Credit card loss report within 6 hours
  • Currency exchange slip
  • Police report with list of lost items
  • Photo proof of damaged items
  • Receipts for replacement travel expenses
  • Police report and newspaper cuttings (if any)
  • Medical report from attending doctor in Malaysia
  • Nominee / claimant ID and relationship proof
  • Overseas medical report signed by attending doctor
  • Death certificate and autopsy report (fatal cases)
  • Lab or imaging report
  • Medical specialist report (permanent disablement)

*All due care has been taken in preparing these FAQs. However, in the event of any inconsistences between the information provided in these FAQs and the terms of the Policy/Certificate, the provisions set out in the Policy/Certificate will prevail.

 

The benefit(s) payable under this product is (are) protected by PIDM up to limits. For more information, please refer to PIDM's Takaful and Insurance Benefits Protection System brochure on Zurich General Insurance Malaysia's website or PIDM's website.