Online Claim Submission- Any Devices Any Time

Are you still submitting paper forms for your claims? There’s an easier way that can help you better manage your claims at home or on the go.

At Zurich, we believe in making the claims process as straightforward and easy as possible. We now provide a hassle-free online claim submission option, designed to be quick to use from a desktop, tablets, or mobile devices. We encourage you to inform us of any potential claims as soon as possible, allowing us to process them promptly.

With our new technology, so much can be done with only a few clicks, including auto insurance and takaful claims. We receive the claims right away, which means faster claims payments and happier customers.

By switching to online claim submission, you can enjoy numerous advantages over traditional paper processing. First and foremost, it is a safer and more secure method, as your information is directly submitted to our system, eliminating the risk of lost or mishandled paperwork. Additionally, this modern approach eliminates the need to fill out and store physical claims, allowing you to expedite your billing procedures and simplify your record-keeping without the need for offline transmission.

Customers with Life Insurance and Family Takaful can notify their individual Life Insurance and Family Takaful claims online for the following claim types such as Accident, Hospitalisation, Death, Dread Disease/Critical Illness, Total and Permanent Disability, Waiver of Premium. While for General Insurance and General Takaful customers, you can notify your claims online for non-motor. Check out the non-motor claim registration and claim notification here.

In 2022, Zurich Malaysia won the claim initiative of the year from Asian Experience Awards for the engagement of its communities through digital activations and a four-phase COVID-19 aid programme, as well as for the simplification of the claiming process during natural disasters.

We prioritized digital transformation by launching a WhatsApp business channel to simplify and expedite client claims for property losses. A chatbot will assist clients through a 15-minute dialogue to gather relevant information. Customers can support their claim evaluation by uploading images, videos, or documents, which will be assessed within five working days.

This has prompted Zurich Malaysia to simplify the claims process in natural disasters to reduce clients' responsibilities. Resources were also provided to streamline cases and make claim settlements go more smoothly.

With Zurich's 1-Hour Express Approval, you may now file your vehicle accident claims up to RM3,000 via WhatsApp in just a few simple steps, anytime at your own pace. Learn more about the 4 simple steps kick start your hassle-free claim experience here.

Not only that, our PA 1-Hour Approval claim initiative is another great effort to support the seamless claim experience. This greatly introduced initiative enables our Personal Sentinel Version 3 (PSV3) & Personal Sentinel Version 3 Plus (PSV3+) customers to submit their claims via WhatsApp in just a few clicks with the claims of up to RM1,000!

Click here to learn more about the quicker and smoother claims experience.

Saving paper has so many benefits: you save time, you feel good, and you tread more lightly on the earth, and with online claim submission is just one more way that Zurich makes managing your benefits easy and secure.

#CareForOurPlanet #Sustainability #GreenLifestyle